@inproceedings{c4c33c7e96d9485eafd486e96e0fe388,
title = "How we RAMmed userfriendliness into obsolescence",
abstract = "It is described why and how we involved office workers (from the application domain) in product development as an interface with reality. In a way, this enabled us to actually interact with the application domain on the basis of feature concepts and partial prototypes. Presence of the office workers in the product development activity also supported consensus management in multidisciplinary teams.",
author = "J.F. Gerrissen",
year = "1991",
language = "English",
isbn = "0-444-88775-X",
series = "Advances in Human Factors/Ergonomics",
publisher = "Elsevier",
pages = "403--408",
editor = "H.-J. Bullinger",
booktitle = "Human aspects in computing. A: Design and use of interactive systems and work with terminals. Proceedings of the Fourth International Conference on Human-Computer Interaction, Stuttgart, Germany, September 1-6. 1991",
address = "Netherlands",
}