@inproceedings{1f2e7bb3c432419ebbcec2245e829923,
title = "How to survive process automation : a case study of integral user participation",
abstract = "This paper describes the background, execution and results of two large ergonomics projects in a Centralized Control Room (CCR) of a highly automated chemical process plant in Rotterdam. Special emphasis will be put on the extensive use of user participation techniques throughout all phases of these projects.",
author = "L.A.A. Bollen and {Schaaf, van der}, T.W.",
year = "1993",
language = "English",
isbn = "0-444-89540-X",
series = "Advances in Human Factors/Ergonomics",
publisher = "Elsevier",
pages = "121--126",
editor = "M.J. Smith and G. Salvendy",
booktitle = "Human-computer interaction (HCI international) : proceedings of the fifth international conference, Orlando, Florida, August 8-13, 1993",
address = "Netherlands",
}