How to manage and model unstructured business processes: A proposed list of representational requirements

Zaharah Allah Bukhsh, Marten van Sinderen, Klaas Sikkel, Dick Quartel

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

4 Citations (Scopus)

Abstract

Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN.

Original languageEnglish
Title of host publicationE-Business and Telecommunications
Subtitle of host publication14th International Joint Conference, ICETE 2017, Madrid, Spain, July 24-26, 2017, Revised Selected Paper
EditorsMohammad S. Obaidat, Enrique Cabello
Place of PublicationCham
PublisherSpringer
Chapter5
Pages81-103
Number of pages23
ISBN (Electronic)978-3-030-11039-0
ISBN (Print)978-3-030-11038-3
DOIs
Publication statusPublished - 2019
Externally publishedYes
Event14th International Joint Conference on e-Business and Telecommunications, ICETE 2017 - Madrid, Spain
Duration: 24 Jul 201726 Jul 2017

Publication series

NameCommunications in Computer and Information Science (CCIS)
PublisherSpringer
Volume990
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937

Conference

Conference14th International Joint Conference on e-Business and Telecommunications, ICETE 2017
Country/TerritorySpain
CityMadrid
Period24/07/1726/07/17

Keywords

  • BPMN
  • Business process management
  • Business process model and notation
  • Case management
  • Case management model and notation
  • CMMN
  • Flexibility
  • Unstructured business process

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