How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence

Zeynep Ozturk Yurt; Pinar Bakal

How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional

Abstract

In this paper FNSS’s Design & Development (D&D) Process Improvement studies are presented. With the increasing number of projects and employees FNSS launched an improvement project aiming to revise and enhance its D&D processes to remain competitive and efficient under these circumstances. Based on the gaps between “As-Is” and “To-Be” process models, existing process is revised and improved. Numerous new and significant practices like Earned Value Management and Lessons Learned Capturing & Sharing Sessions are introduced within the new process. A management practice based on PDCA (Plan-Do-Check-Act) approach is defined and currently being used for the management of the new D&D process. Through all this effort, FNSS obtained a streamlined but also flexible process which creates outputs that add value. Results show that improvements made throughout the project contributed to the output quality, through put time and stakeholder satisfaction considerably.

Original language	English
Title of host publication	BPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track
Subtitle of host publication	Proceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018.
Editors	Wil van der Aalst, Massimiliano de Leoni
Publisher	CEUR-WS.org
Chapter	32
Pages	156-163
Number of pages	8
Publication status	Published - 2018
Externally published	Yes
Event	16th International Conference on Business Process Management (BPM 2018) - Sydney, Australia Duration: 9 Sept 2018 → 14 Sept 2018 Conference number: 16 http://ceur-ws.org/Vol-2196/

Publication series

Name	CEUR Workshop Proceedings
Volume	2196
ISSN (Electronic)	1613-0073

Conference

Conference	16th International Conference on Business Process Management (BPM 2018)
Abbreviated title	BPM 2018
Country/Territory	Australia
City	Sydney
Period	9/09/18 → 14/09/18
Other	Dissertation Award, Demonstration, and Industrial Track at BPM
Internet address	http://ceur-ws.org/Vol-2196/

Keywords

Defense industry
Design process
Engineering management
Interface management
PDCA
Performance management
Process improvement

Access to Document

http://ceur-ws.org/Vol-2196/BPM_2018_paper_32.pdf

Cite this

Ozturk Yurt, Z., & Bakal, P. (2018). How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence. In W. van der Aalst, & M. de Leoni (Eds.), BPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track: Proceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018. (pp. 156-163). (CEUR Workshop Proceedings; Vol. 2196). CEUR-WS.org. http://ceur-ws.org/Vol-2196/BPM_2018_paper_32.pdf

Ozturk Yurt, Zeynep ; Bakal, Pinar. / How to Handle a Massive Change : Guidance on a Process Improvement Project, Our Journey to Excellence. BPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track: Proceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018.. editor / Wil van der Aalst ; Massimiliano de Leoni . CEUR-WS.org, 2018. pp. 156-163 (CEUR Workshop Proceedings).

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abstract = "In this paper FNSS{\textquoteright}s Design & Development (D&D) Process Improvement studies are presented. With the increasing number of projects and employees FNSS launched an improvement project aiming to revise and enhance its D&D processes to remain competitive and efficient under these circumstances. Based on the gaps between “As-Is” and “To-Be” process models, existing process is revised and improved. Numerous new and significant practices like Earned Value Management and Lessons Learned Capturing & Sharing Sessions are introduced within the new process. A management practice based on PDCA (Plan-Do-Check-Act) approach is defined and currently being used for the management of the new D&D process. Through all this effort, FNSS obtained a streamlined but also flexible process which creates outputs that add value. Results show that improvements made throughout the project contributed to the output quality, through put time and stakeholder satisfaction considerably.",

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Ozturk Yurt, Z & Bakal, P 2018, How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence. in W van der Aalst & M de Leoni (eds), BPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track: Proceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018.. CEUR Workshop Proceedings, vol. 2196, CEUR-WS.org, pp. 156-163, 16th International Conference on Business Process Management (BPM 2018), Sydney, Australia, 9/09/18. <http://ceur-ws.org/Vol-2196/BPM_2018_paper_32.pdf>

How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence. / Ozturk Yurt, Zeynep; Bakal, Pinar.
BPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track: Proceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018.. ed. / Wil van der Aalst; Massimiliano de Leoni . CEUR-WS.org, 2018. p. 156-163 (CEUR Workshop Proceedings; Vol. 2196).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional

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Ozturk Yurt Z, Bakal P. How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence. In van der Aalst W, de Leoni M, editors, BPMTracks 2018 BPM 2018 Dissertation Award, Demonstration, and Industrial Track: Proceedings of the Dissertation Award, Demonstration, and Industrial Track at BPM 2018 co-located with 16th International Conference on Business Process Management (BPM 2018) Sydney, Australia, September 9-14, 2018.. CEUR-WS.org. 2018. p. 156-163. (CEUR Workshop Proceedings).

How to Handle a Massive Change: Guidance on a Process Improvement Project, Our Journey to Excellence

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Keywords

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