@inproceedings{a03df796bf674ee0894332cb93f2c48e,
title = "How good is an AS-IS model really?",
abstract = "Redesign projects for business processes usually start with analysing and mapping an actual situation within an organization. This step is called {"}developing an AS-IS business process model{"}. However, many contemporary organizations have invested in developing and sustaining process models of their existing operations, which are often created by domain experts themselves. In case a new redesign project is to be initiated, a dilemma occurs. Is it safe to use a model from the existing collection or should the AS-IS model be developed all over by a BPM specialist? Clearly, an important consideration here is whether AS-IS models developed by domain experts rather than BPM experts is of sufficient quality to drive a redesign effort. To empirically investigate this issue, we examined a business process within a multinational high-tech organization. Unlike most of the studies focused on one specific aspect of quality (e.g. control flow), we used a framework from the literature that covers three quality aspects. The framework was applied to determine the potential problems in the AS-IS model.",
author = "I.G. Arkılı{\c c} and H.A. Reijers and R.R.H.M.J. Goverde",
year = "2013",
doi = "10.1007/978-3-642-36285-9\_11",
language = "English",
isbn = "978-3-642-36284-2",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer",
pages = "89--100",
editor = "\{La Rosa\}, M. and P. Soffer",
booktitle = "Business Process Management Workshops : BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012. Revised Papers",
address = "Germany",
note = "8th International Workshop on Business Process Design (BPD 2012), September 3, 2012, Tallinn, Estonia, BPD 2012 ; Conference date: 03-09-2012 Through 03-09-2012",
}