How design-inclusive UXR influenced the integration of project activities. Three design cases from industry

J.W.M. van Kollenburg; S.J.A. Bogers; E.J.L. Deckers; J.W. Frens; C.C.M. Hummels

doi:10.1145/3025453.3025541

How design-inclusive UXR influenced the integration of project activities. Three design cases from industry

J.W.M. van Kollenburg
, S.J.A. Bogers
, E.J.L. Deckers
, J.W. Frens
, C.C.M. Hummels

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

9 Citations (Scopus)

5 Downloads (Pure)

Abstract

In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design.
We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities.

Original language	English
Title of host publication	Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
Subtitle of host publication	Explore, Innovate, Inspire
Place of Publication	New York
Publisher	Association for Computing Machinery, Inc.
Pages	1408-1418
Number of pages	11
ISBN (Electronic)	9781450346559
ISBN (Print)	978-1-4503-4655-9
DOIs	https://doi.org/10.1145/3025453.3025541
Publication status	Published - 2 May 2017
Event	35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017 - Colorado Convention Center, Denver, United States Duration: 6 May 2017 → 11 May 2017 Conference number: 35 https://chi2017.acm.org/ http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK (Link to publication in Scopus)

Conference

Conference	35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017
Abbreviated title	CHI 2017
Country/Territory	United States
City	Denver
Period	6/05/17 → 11/05/17
Internet address	https://chi2017.acm.org/ http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK (Link to publication in Scopus)

Keywords

Activities
Case studies
Design
Design practice
Design processes
Design-inclusive user experience research
Industry
Personalized systems
Philips
User experience research

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10.1145/3025453.3025541

Cite this

van Kollenburg, J. W. M., Bogers, S. J. A., Deckers, E. J. L., Frens, J. W., & Hummels, C. C. M. (2017). How design-inclusive UXR influenced the integration of project activities. Three design cases from industry. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems : Explore, Innovate, Inspire (pp. 1408-1418). Association for Computing Machinery, Inc.. https://doi.org/10.1145/3025453.3025541

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abstract = "In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design. We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities. ",

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van Kollenburg, JWM, Bogers, SJA, Deckers, EJL, Frens, JW & Hummels, CCM 2017, How design-inclusive UXR influenced the integration of project activities. Three design cases from industry. in Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems : Explore, Innovate, Inspire. Association for Computing Machinery, Inc., New York, pp. 1408-1418, 35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017, Denver, Colorado, United States, 6/05/17. https://doi.org/10.1145/3025453.3025541

How design-inclusive UXR influenced the integration of project activities. Three design cases from industry. / van Kollenburg, J.W.M.; Bogers, S.J.A.; Deckers, E.J.L. et al.
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems : Explore, Innovate, Inspire. New York: Association for Computing Machinery, Inc., 2017. p. 1408-1418.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - van Kollenburg, J.W.M.

AU - Bogers, S.J.A.

AU - Deckers, E.J.L.

AU - Frens, J.W.

AU - Hummels, C.C.M.

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N2 - In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design. We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities.

AB - In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design. We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities.

KW - Activities

KW - Case studies

KW - Design

KW - Design practice

KW - Design processes

KW - Design-inclusive user experience research

KW - Industry

KW - Personalized systems

KW - Philips

KW - User experience research

UR - https://www.scopus.com/pages/publications/85034773591

U2 - 10.1145/3025453.3025541

DO - 10.1145/3025453.3025541

M3 - Conference contribution

SN - 978-1-4503-4655-9

SP - 1408

EP - 1418

BT - Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery, Inc.

CY - New York

T2 - 35th Annual ACM Conference on Human Factors in Computing Systems, CHI 2017

Y2 - 6 May 2017 through 11 May 2017

ER -

van Kollenburg JWM, Bogers SJA, Deckers EJL, Frens JW , Hummels CCM. How design-inclusive UXR influenced the integration of project activities. Three design cases from industry. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems : Explore, Innovate, Inspire. New York: Association for Computing Machinery, Inc. 2017. p. 1408-1418 doi: 10.1145/3025453.3025541

How design-inclusive UXR influenced the integration of project activities. Three design cases from industry

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