How design-inclusive UXR influenced the integration of project activities. Three design cases from industry

J.W.M. van Kollenburg, S.J.A. Bogers, E.J.L. Deckers, J.W. Frens, C.C.M. Hummels

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    7 Citations (Scopus)
    5 Downloads (Pure)

    Abstract

    In this paper, we discuss how the implementation of design-inclusive User Experience Research (UXR) has influenced the composition of UXR and design activities in the industrial setting of Philips Design.
    We present three design case studies that were executed in a time span of three years: a baby sleep project; a pregnancy project; and a baby bottle-feeding project. Through a retrospective analysis we conclude that the approach adopted in these cases progressed from complete separation of UXR and design activities to design-inclusive UXR in which design forms an integral part of research. This is reflected by a rearrangement of project activities to identify, envision, enable and evaluate user experiences. Previously the UXR (identify and evaluate) and design (envision and enable) activities were executed sequentially. Now, these four project activities merge in studying design interventions in context over a prolonged time, to iteratively explore and advance UX design qualities.
    Original languageEnglish
    Title of host publicationProceedings of the 2017 CHI Conference on Human Factors in Computing Systems
    Subtitle of host publicationExplore, Innovate, Inspire
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery, Inc
    Pages1408-1418
    Number of pages11
    ISBN (Electronic)9781450346559
    ISBN (Print)978-1-4503-4655-9
    DOIs
    Publication statusPublished - 2 May 2017
    Event35th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI 2017) - Colorado Convention Center, Denver, United States
    Duration: 6 May 201711 May 2017
    Conference number: 35
    https://chi2017.acm.org/
    http://www.scopus.com/inward/record.url?scp=85019570374&partnerID=8YFLogxK (Link to publication in Scopus)

    Conference

    Conference35th Annual ACM CHI Conference on Human Factors in Computing Systems (CHI 2017)
    Abbreviated titleACM CHI 2017
    CountryUnited States
    CityDenver
    Period6/05/1711/05/17
    Internet address

    Keywords

    • Activities
    • Case studies
    • Design
    • Design practice
    • Design processes
    • Design-inclusive user experience research
    • Industry
    • Personalized systems
    • Philips
    • User experience research

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