| Original language | English |
|---|---|
| Title of host publication | Praktijkgids Kwaliteit en Certificatie, Aflevering 38 |
| Pages | 119-130 |
| Publication status | Published - 2000 |
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Het SERVQUAL-model
- J.G.A.M. Lemmink
- , M.G.M. Wetzels
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional