Guided systems versus interactive online help

P.H. Westendorp

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


In this study a guided system for the operation of a telephone system is compared with a system with a command-line interface. The system with a command-line interface was designed with three different online help systems: index-based, context-sensitive and interactive respectively. A user test showed that guided systems are most efficient and command-line interfaces are less efficient for novice users. Additional tests showed that the efficiency of a command-line interface may be improved by adding an interactive online help function. With this function the user can apply the information immediately without remembering it and without leaving the help function.
Original languageEnglish
Title of host publicationProceedings of IPCC97
Subtitle of host publicationCommunication
EditorsA. Morris, R. Hauser, S. DeLoach
Place of PublicationPiscataway
PublisherInstitute of Electrical and Electronics Engineers
Number of pages8
ISBN (Print)0-7803-4184-8
Publication statusPublished - 1997
Eventconference; October 22-25, 1997, Salt Lake City, USA -
Duration: 1 Jan 1997 → …


Conferenceconference; October 22-25, 1997, Salt Lake City, USA
Period1/01/97 → …
OtherOctober 22-25, 1997, Salt Lake City, USA


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