The Glasspalace is built in 1935 in the centre of Heerlen and is designed as a department store by the architect F.P.J. Peutz. The building was originally surrounded by a façade of huge glass sheets mounted in thin steel profiles explaining its nickname "Glasspalace". It was quite revolutionary for that time. Currently the building occupies a position in the top 1000 list of the worlds most important architectural buildings. However during the transformation of the building into a shopping centre in 1972 most of its unique architectural qualities was lost. Because of poor maintenance in the 80's and 90's the situation got even worse. Nowadays the building is completely desolated and is a meeting place for drug-users. In 1997 the City of Heerlen decided to acquire the building and restore its original appearance to counteract the imminent deterioration of the city centre of Heerlen and to house a new set of users. Meanwhile a combination of architects has been commissioned to make a new design for the Glasspalace. However, the way the architects demand to work and the obliged regulations of the European Community are stipulating some specific conditions to the projects that brings in some complexities in the managerial context. This report will discuss the main bottlenecks of the existing process and will propose a new process design. The report is set up in two parts: the first part will deal with the existing process design; the second part is about the redesign proposed by the ADMS-group.