Original language | English |
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Pages (from-to) | 45-47 |
Journal | Touchpoint, the Journal of Service Design |
Volume | 1 |
Issue number | 2 |
Publication status | Published - 2009 |
From quality surveys to new touchpoints : a challenge for service design
F. Secomandi, H.J. Hultink, H.M.J.J. Snelders
Research output: Contribution to journal › Article › Academic › peer-review