From quality surveys to new touchpoints : a challenge for service design

F. Secomandi, H.J. Hultink, H.M.J.J. Snelders

    Research output: Contribution to journalArticleAcademicpeer-review

    Original languageEnglish
    Pages (from-to)45-47
    JournalTouchpoint, the Journal of Service Design
    Volume1
    Issue number2
    Publication statusPublished - 2009

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