From quality surveys to new touchpoints : a challenge for service design

F. Secomandi, H.J. Hultink, H.M.J.J. Snelders

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	45-47
Journal	Touchpoint, the Journal of Service Design
Volume	1
Issue number	2
Publication status	Published - 2009

Cite this

@article{6c99e10957ea4a7196d2fe5040072e3e,

title = "From quality surveys to new touchpoints : a challenge for service design",

author = "F. Secomandi and H.J. Hultink and H.M.J.J. Snelders",

year = "2009",

language = "English",

volume = "1",

pages = "45--47",

journal = "Touchpoint, the Journal of Service Design",

issn = "1868-6052",

publisher = "Service Design Network",

number = "2",

}