Finding the expectations of smart home and designing the meaningful technology for delivering customers’ satisfaction

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Smart home is becoming a focus in both literature and product development practices. The current study employed a human-centered design approach to understand users desires and expectations from their living context. Six critical themes were developed via in-deep interview, field observation, and data analysis. They are house as a supportive friend, atmosphere generator, theme songs for every moment, coordinator and reminder, life memory collector, and routine builder for young generations. Those concepts were partially integrated to define the value proposition for the target user group of parents with young children. This guides the design ideation and video prototyping to illustrator the user experiences. Through a focus group discussion, the design concepts were validated with six potential customers. The results also show that the design concept has the potential to motivate children’s behaviors, help to build their routine, and has the flexibility to fulfill different needs toward the changes of the family’s life cycle.
Original languageEnglish
Title of host publicationIASDR 2017 Conference
Number of pages11
Publication statusPublished - 3 Nov 2017
Event2017 IASDR International Design Research Conference - University of Cincinnati, Cincinnati, United States
Duration: 31 Oct 20173 Nov 2017


Conference2017 IASDR International Design Research Conference
CountryUnited States
OtherRe: Research
Internet address


  • Smart home
  • human–computer interaction,
  • Internet of Things
  • contextual inquiry
  • concept design


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