Exploring complementarity of professional information and online health communities in an application

Britt Smulders, Vassilis Javed Khan, Roy van den Heuvel

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

This paper explores a possible way to complement expert information from the healthcare professional with information from online communities. Patient Journey, used by clubfoot patients in this case, is an existing mobile application with both information from health professionals as well as an added community aspect. In this paper it is explored how information of the online health community can complement with the information provided by the healthcare professionals. In the research it was seen that this potentially created more structure for the patients. Next to this, the complementary sources of information could potentially support patients in asking more specific questions. In future research, it can be assessed if the integration of the online community helps to increase information utility.

Original languageEnglish
Title of host publicationDIS 2020 Companion - Companion Publication of the 2020 ACM Designing Interactive Systems Conference
PublisherAssociation for Computing Machinery, Inc
Pages49-53
Number of pages5
ISBN (Electronic)9781450379878
DOIs
Publication statusPublished - 6 Jul 2020
Event2020 ACM Conference on Designing Interactive Systems, DIS 2020 - Eindhoven, Netherlands
Duration: 6 Jul 202010 Jul 2020

Conference

Conference2020 ACM Conference on Designing Interactive Systems, DIS 2020
CountryNetherlands
CityEindhoven
Period6/07/2010/07/20

Keywords

  • Community design
  • Health care information
  • Information utility
  • Online health community

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