Evaluating The Role Of Empathy In Crowdsourcing User Interfaces

J.V. Khan; D. Dey; N. Buchina

Evaluating The Role Of Empathy In Crowdsourcing User Interfaces

J.V. Khan, D. Dey, N. Buchina

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Abstract

Empathy induced altruism is believed to motivate people in a crowdsourcing environment to produce better quality work. However, there hasn’t been any considerable investigation regarding how empathy can be effectively
conveyed through user interfaces (UI). We conducted a study to find the effects of introducing empathy in task descriptions, and investigate its effect in workers’
motivation. We validated that empathy is perceived to have a positive effect for workers. But merely manipulating the task description to express the empathy has produced inconclusive results.

Original language	English
Title of host publication	Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms
Publication status	Published - 2016
Event	Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms - Hannover, Germany Duration: 22 May 2016 → 22 May 2016

Conference

Conference	Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms
Country/Territory	Germany
City	Hannover
Period	22/05/16 → 22/05/16

Bibliographical note

These are workshop proceedings

Keywords

Crowdsourcing; empathy; task description.

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Cite this

@inproceedings{b4681ee7ff32402593875a9f31caa99d,

title = "Evaluating The Role Of Empathy In Crowdsourcing User Interfaces",

abstract = "Empathy induced altruism is believed to motivate people in a crowdsourcing environment to produce better quality work. However, there hasn{\textquoteright}t been any considerable investigation regarding how empathy can be effectivelyconveyed through user interfaces (UI). We conducted a study to find the effects of introducing empathy in task descriptions, and investigate its effect in workers{\textquoteright}motivation. We validated that empathy is perceived to have a positive effect for workers. But merely manipulating the task description to express the empathy has produced inconclusive results.",

keywords = "Crowdsourcing; empathy; task description.",

author = "J.V. Khan and D. Dey and N. Buchina",

note = "These are workshop proceedings; Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms ; Conference date: 22-05-2016 Through 22-05-2016",

year = "2016",

language = "English",

booktitle = "Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms",

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AU - Khan, J.V.

AU - Dey, D.

AU - Buchina, N.

N1 - These are workshop proceedings

PY - 2016

Y1 - 2016

N2 - Empathy induced altruism is believed to motivate people in a crowdsourcing environment to produce better quality work. However, there hasn’t been any considerable investigation regarding how empathy can be effectivelyconveyed through user interfaces (UI). We conducted a study to find the effects of introducing empathy in task descriptions, and investigate its effect in workers’motivation. We validated that empathy is perceived to have a positive effect for workers. But merely manipulating the task description to express the empathy has produced inconclusive results.

AB - Empathy induced altruism is believed to motivate people in a crowdsourcing environment to produce better quality work. However, there hasn’t been any considerable investigation regarding how empathy can be effectivelyconveyed through user interfaces (UI). We conducted a study to find the effects of introducing empathy in task descriptions, and investigate its effect in workers’motivation. We validated that empathy is perceived to have a positive effect for workers. But merely manipulating the task description to express the empathy has produced inconclusive results.

KW - Crowdsourcing; empathy; task description.

M3 - Conference contribution

BT - Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms

T2 - Weaving Relations of Trust in Crowd Work: Transparency and Reputation across Platforms

Y2 - 22 May 2016 through 22 May 2016

ER -

Evaluating The Role Of Empathy In Crowdsourcing User Interfaces

Abstract

Conference

Bibliographical note

Keywords

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