Ethics of Conversational User Interfaces

Minha Lee, Jaisie Sin, Guy Laban, Matthias Kraus, Leigh Clark, Martin Porcheron, Benjamin R. Cowan, Asbjørn Følstad, Cosmin Munteanu, Heloisa Candello

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

8 Citations (Scopus)

Abstract

Building on the prior workshops on conversational user interfaces (CUIs) [2, 40], we tackle the topic of ethics of CUIs at CHI 2022. Though commercial CUI developments continue to rapidly advance, our scholarly dialogue on ethics of CUIs is underwhelming. The CUI community has implicitly been concerned with ethics, yet making it central to the growing body of work thus far has not been adequately done. Since ethics is a far-reaching topic, perspectives from philosophy, design, and engineering domains are integral to our CUI research community. For instance, philosophical traditions, e.g., deontology or virtue ethics, can guide ethical concepts that are relevant for CUIs, e.g., autonomy or trust. The practice of design through approaches like value sensitive design can inform how CUIs should be developed. Ethics comes into play with technical contributions, e.g., privacy-preserving data sharing between conversational systems. By considering such multidisciplinary angles, we come to a special topic of interest that ties together philosophy, design, and engineering: conversational disclosure, e.g., sharing personal information, transparency, e.g., as how to transparently convey relevant information in a conversational manner, and vulnerability of diverse user groups that should be taken into consideration.

Original languageEnglish
Title of host publicationCHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450391566
DOIs
Publication statusPublished - 27 Apr 2022
Event2022 Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States
Duration: 30 Apr 20225 May 2022

Conference

Conference2022 Conference on Human Factors in Computing Systems, CHI 2022
Country/TerritoryUnited States
CityVirtual, Online
Period30/04/225/05/22

Bibliographical note

Publisher Copyright:
© 2022 Owner/Author.

Keywords

  • conversational user interface
  • CUI
  • Ethics
  • intelligent personal assistants
  • speech interface
  • voice user interface

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