Environmental satisfaction in multi-tenant office buildings: a holistic approach

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


PurposeIn the current office market office providers are obligated to meet as many wishes of the (future) tenants and end-users of their buildings as possible in order to keep their buildings from becoming vacant. In order to do so it is necessary to gain more insight in these wishes. The aim of this study was therefore to examine a holistic model for effects of many aspects of the current work environment and of the employees that use it (demographics, personality, and work characteristics) on user satisfaction, mediated by end-user needs. Design/methodology/approach Data was collected via a survey amongst 272 end-users of 81 tenants in 18 office buildings in the Netherlands. A path model was constructed based on current literature and tested with the data using LISREL. Findings Results showed the significance of testing a holistic model, as not all bivariate relations found in literature remained significant. Mainly the type of workspace, storage/clean desk policy and climate comfort of the currently offered work environment determined environmental satisfaction, together with personality characteristics of the respondent. The needs for privacy and for control & expression also played a mediating role. Surprisingly, demographic and work characteristics showed very little effect. Originality/valueBesides the holistic approach, the context of multi-tenant offices to gather data was also innovative. Future studies should incorporate a holistic approach and preferably use large and diverse samples.
Original languageEnglish
Title of host publication24th annual conference of the European Real Estate Society
Subtitle of host publicationPapers from the Workplace Research track
EditorsR. Appel-Meulenbroek, T. Jylhä
Publication statusPublished - 2017
Event24th Annual European Real Estate Society Conference (ERES 2017) - Delft University of Technology, Delft, Netherlands
Duration: 28 Jun 20171 Jul 2017
Conference number: 24


Conference24th Annual European Real Estate Society Conference (ERES 2017)
Abbreviated titleERES 2017
Internet address


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