Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology

Carine Lallemand, Guillaume Gronier

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

27 Citations (Scopus)


Despite technological progress, daily Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.

Original languageEnglish
Title of host publicationProceedings of the Designing Interactive Systems Conference, DIS '12
Place of PublicationNew York
PublisherAssociation for Computing Machinery, Inc
Number of pages10
ISBN (Print)9781450312103
Publication statusPublished - 8 Aug 2012
Externally publishedYes
EventDesigning Interactive Systems Conference, DIS '12 - Newcastle Upon Tyne, United Kingdom
Duration: 11 Jun 201215 Jun 2012


ConferenceDesigning Interactive Systems Conference, DIS '12
Abbreviated titleDIS 2012
Country/TerritoryUnited Kingdom
CityNewcastle Upon Tyne
Internet address


  • cognitive models
  • cognitive workload
  • time perception
  • user experience
  • user interface


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