Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology

Carine Lallemand; Guillaume Gronier

doi:10.1145/2317956.2318069

Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology

Carine Lallemand, Guillaume Gronier

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

36 Citations (Scopus)

Abstract

Despite technological progress, daily Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.

Original language	English
Title of host publication	Proceedings of the Designing Interactive Systems Conference, DIS '12
Place of Publication	New York
Publisher	Association for Computing Machinery, Inc.
Pages	751-760
Number of pages	10
ISBN (Print)	9781450312103
DOIs	https://doi.org/10.1145/2317956.2318069
Publication status	Published - 8 Aug 2012
Externally published	Yes
Event	Designing Interactive Systems Conference, DIS '12 - Newcastle Upon Tyne, United Kingdom Duration: 11 Jun 2012 → 15 Jun 2012 http://dis2012.org/

Conference

Conference	Designing Interactive Systems Conference, DIS '12
Abbreviated title	DIS 2012
Country/Territory	United Kingdom
City	Newcastle Upon Tyne
Period	11/06/12 → 15/06/12
Internet address	http://dis2012.org/

Keywords

cognitive models
cognitive workload
time perception
user experience
user interface

Access to Document

10.1145/2317956.2318069

Cite this

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title = "Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology",

abstract = "Despite technological progress, daily Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.",

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author = "Carine Lallemand and Guillaume Gronier",

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booktitle = "Proceedings of the Designing Interactive Systems Conference, DIS '12",

publisher = "Association for Computing Machinery, Inc.",

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note = "Designing Interactive Systems Conference, DIS '12, DIS 2012 ; Conference date: 11-06-2012 Through 15-06-2012",

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Lallemand, C & Gronier, G 2012, Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology. in Proceedings of the Designing Interactive Systems Conference, DIS '12. Association for Computing Machinery, Inc., New York, pp. 751-760, Designing Interactive Systems Conference, DIS '12, Newcastle Upon Tyne, United Kingdom, 11/06/12. https://doi.org/10.1145/2317956.2318069

Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology. / Lallemand, Carine; Gronier, Guillaume.
Proceedings of the Designing Interactive Systems Conference, DIS '12. New York: Association for Computing Machinery, Inc., 2012. p. 751-760.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Enhancing User eXperience during waiting time in HCI

T2 - Designing Interactive Systems Conference, DIS '12

AU - Lallemand, Carine

AU - Gronier, Guillaume

PY - 2012/8/8

Y1 - 2012/8/8

N2 - Despite technological progress, daily Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.

AB - Despite technological progress, daily Human-Computer Interactions (HCI) are still encompassing moments where the interaction between the user and the system is temporarily interrupted (file download, setup of a program, etc.). These waiting times are often sources of anxiety and irritation. In order to enhance the User eXperience (UX) during waiting time in HCI, this research based on cognitive models of time perception focuses on the impact of several variables on the satisfaction and waiting time perceived by a user. Variations in waiting time duration, cognitive workload and informational level of a feedback screen are therefore experimentally created to study their impact on satisfaction and waiting time perception. The results confirm the existence of a link between cognitive workload and waiting time perception and may provide valuable information for User Interface design.

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BT - Proceedings of the Designing Interactive Systems Conference, DIS '12

PB - Association for Computing Machinery, Inc.

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ER -

Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology

Abstract

Conference

Keywords

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Fingerprint

Honorable Mention Award DIS 2013

Cite this

Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology

Abstract

Conference

Keywords

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Prizes

Honorable Mention Award DIS 2013

Cite this