TY - JOUR
T1 - Enhancing empathic interactions in mental health care
T2 - opportunities offered through social interaction technologies
AU - Feijt, Milou A.
AU - de Kort, Yvonne A.W.
AU - Westerink, Joyce W.D.
AU - IJsselsteijn, Wijnand A.
PY - 2018/6/1
Y1 - 2018/6/1
N2 - Therapeutic rapport and empathy are essential parts of the relationship between mental health care professionals and their clients and are considered key elements of good therapeutic outcome. There are various social interaction technologies that have proven to be beneficial to current psychotherapeutic practice. Despite their proven efficacy, the adoption of these technologies among therapists is still relatively low. A prominent reason for this is the perception that mediated communication does not allow for satisfying empathic interactions. However, new technological developments offer opportunities that could help overcome this barrier and possibly even enhance the empathic interaction. The current paper explores these novel technologies in a systematic way by mapping them to the three components of empathy (cognition, affect, behavior). By identifying these opportunities, we hope to encourage a new way of thinking about technology, emphasizing its potential added value to the quality of psychological treatment, and eventually aiming to broaden the array of available treatment possibilities for mental healthcare professionals.
AB - Therapeutic rapport and empathy are essential parts of the relationship between mental health care professionals and their clients and are considered key elements of good therapeutic outcome. There are various social interaction technologies that have proven to be beneficial to current psychotherapeutic practice. Despite their proven efficacy, the adoption of these technologies among therapists is still relatively low. A prominent reason for this is the perception that mediated communication does not allow for satisfying empathic interactions. However, new technological developments offer opportunities that could help overcome this barrier and possibly even enhance the empathic interaction. The current paper explores these novel technologies in a systematic way by mapping them to the three components of empathy (cognition, affect, behavior). By identifying these opportunities, we hope to encourage a new way of thinking about technology, emphasizing its potential added value to the quality of psychological treatment, and eventually aiming to broaden the array of available treatment possibilities for mental healthcare professionals.
KW - Empathy
KW - Mental healthcare
KW - Social interaction technologies
KW - Therapeutic rapport
UR - http://www.scopus.com/inward/record.url?scp=85067868841&partnerID=8YFLogxK
UR - http://www.arctt.info/volume-16-summer-2018
M3 - Article
AN - SCOPUS:85067868841
VL - 16
SP - 25
EP - 31
JO - Annual Review of Cybertherapy and Telemedicine
JF - Annual Review of Cybertherapy and Telemedicine
SN - 1554-8716
ER -