Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams

J.J.L. Schepers, A. Jong, de, J.C. Ruyter, de, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Original languageEnglish
Title of host publicationMarketing landscapes : a pause for thought. Conference proceedings of the 37th EMAC conference May 27-30, 2008
Place of PublicationBrighton
PublisherUniversity of Brighton
Pages95-
ISBN (Print)978-1-905593-42-2
Publication statusPublished - 2008
Event37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK - Brighton, United Kingdom
Duration: 27 May 200830 May 2008

Conference

Conference37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK
Abbreviated titleEMAC 2008
CountryUnited Kingdom
CityBrighton
Period27/05/0830/05/08
Other37th European Marketing Academy Conference

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