Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams

J.J.L. Schepers; A. Jong, de; J.C. Ruyter, de; M.G.M. Wetzels

Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams

J.J.L. Schepers, A. Jong, de, J.C. Ruyter, de, M.G.M. Wetzels

Innovation Technology Entrepreneurship & Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Original language	English
Title of host publication	Marketing landscapes : a pause for thought. Conference proceedings of the 37th EMAC conference May 27-30, 2008
Place of Publication	Brighton
Publisher	University of Brighton
Pages	95-
ISBN (Print)	978-1-905593-42-2
Publication status	Published - 2008
Event	37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK - Brighton, United Kingdom Duration: 27 May 2008 → 30 May 2008

Conference

Conference	37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK
Abbreviated title	EMAC 2008
Country/Territory	United Kingdom
City	Brighton
Period	27/05/08 → 30/05/08
Other	37th European Marketing Academy Conference

Cite this

@inproceedings{ca61fcf55cb94f39b791993514728e44,

title = "Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams",

author = "J.J.L. Schepers and {Jong, de}, A. and {Ruyter, de}, J.C. and M.G.M. Wetzels",

year = "2008",

language = "English",

isbn = "978-1-905593-42-2",

pages = "95--",

booktitle = "Marketing landscapes : a pause for thought. Conference proceedings of the 37th EMAC conference May 27-30, 2008",

publisher = "University of Brighton",

note = "37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK, EMAC 2008 ; Conference date: 27-05-2008 Through 30-05-2008",

}

Schepers, JJL, Jong, de, A, Ruyter, de, JC & Wetzels, MGM 2008, Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams. in Marketing landscapes : a pause for thought. Conference proceedings of the 37th EMAC conference May 27-30, 2008. University of Brighton, Brighton, pp. 95-, 37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK, Brighton, United Kingdom, 27/05/08.

Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams. / Schepers, J.J.L.; Jong, de, A.; Ruyter, de, J.C. et al.
Marketing landscapes : a pause for thought. Conference proceedings of the 37th EMAC conference May 27-30, 2008. Brighton: University of Brighton, 2008. p. 95-.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams

AU - Schepers, J.J.L.

AU - Jong, de, A.

AU - Ruyter, de, J.C.

AU - Wetzels, M.G.M.

PY - 2008

Y1 - 2008

M3 - Conference contribution

SN - 978-1-905593-42-2

SP - 95-

BT - Marketing landscapes : a pause for thought. Conference proceedings of the 37th EMAC conference May 27-30, 2008

PB - University of Brighton

CY - Brighton

T2 - 37th Annual Conference of the European Marketing Academy Conference (EMAC 2008), 27-30 May 2008, Brighton, UK

Y2 - 27 May 2008 through 30 May 2008

ER -