Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 84-109 |
| Journal | Journal of Occupational and Organizational Psychology |
| Volume | 91 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2018 |
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Empowering public service workers to face bystander conflict : Enhancing resources through a training intervention. / van Erp, K.J.P.M.; Gevers, J.M.P.; Rispens, S.; Demerouti, E.
In: Journal of Occupational and Organizational Psychology, Vol. 91, No. 1, 2018, p. 84-109.Research output: Contribution to journal › Article › Academic › peer-review
TY - JOUR
T1 - Empowering public service workers to face bystander conflict
T2 - Enhancing resources through a training intervention
AU - van Erp, K.J.P.M.
AU - Gevers, J.M.P.
AU - Rispens, S.
AU - Demerouti, E.
PY - 2018
Y1 - 2018
N2 - Public service employees work in occupations that are accompanied with high psychosocial risks. Police, firefighters, and paramedics are increasingly being confronted with argumentative, conflicting bystanders that frustrate them in executing their task. We developed a resource-enhancement intervention and tested its usefulness for securing employees’ effective functioning and well-being in bystander conflict. In a simulation-based pre-test post-test control group design, paramedics in the intervention condition received training about how to increase their resources in terms of conflict management efficacy, perspective taking, task support, and emotional support. For those in the control condition, no such training was provided. Comparing pre- and post-test measures (n = 81) of the participants in the intervention and control groups, we found evidence that the intervention successfully increased employees’ resources over time. Moreover, we found considerable support for a positive link between these resources and employees’ affective well-being and job dedication. Thus, our study suggests that a resource-enhancing intervention can serve as an important means to protect public service employees against the deleterious effects of bystander conflict.
AB - Public service employees work in occupations that are accompanied with high psychosocial risks. Police, firefighters, and paramedics are increasingly being confronted with argumentative, conflicting bystanders that frustrate them in executing their task. We developed a resource-enhancement intervention and tested its usefulness for securing employees’ effective functioning and well-being in bystander conflict. In a simulation-based pre-test post-test control group design, paramedics in the intervention condition received training about how to increase their resources in terms of conflict management efficacy, perspective taking, task support, and emotional support. For those in the control condition, no such training was provided. Comparing pre- and post-test measures (n = 81) of the participants in the intervention and control groups, we found evidence that the intervention successfully increased employees’ resources over time. Moreover, we found considerable support for a positive link between these resources and employees’ affective well-being and job dedication. Thus, our study suggests that a resource-enhancing intervention can serve as an important means to protect public service employees against the deleterious effects of bystander conflict.
U2 - 10.1111/joop.12190
DO - 10.1111/joop.12190
M3 - Article
VL - 91
SP - 84
EP - 109
JO - Journal of Occupational and Organizational Psychology
JF - Journal of Occupational and Organizational Psychology
SN - 0963-1798
IS - 1
ER -