Emotional labor of software engineers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Abstract

The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.

In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.
LanguageEnglish
Title of host publicationBENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium
EditorsSerge Demeyer, Ali Parsai, Gulsher Laghari, Brent van Bladel
PublisherCEUR-WS.org
Pages1-6
StatePublished - Dec 2017
Event16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017) - Antwerp, Belgium
Duration: 4 Dec 20175 Dec 2017
Conference number: 16
http://ansymore.uantwerpen.be/events/BENEVOL2017

Publication series

NameCEUR-WS.org
Volume2047

Conference

Conference16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017)
Abbreviated titleBENEVOL 2017
CountryBelgium
CityAntwerp
Period4/12/175/12/17
Internet address

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Personnel
Engineers
Software engineering
Law enforcement

Cite this

Serebrenik, A. (2017). Emotional labor of software engineers. In S. Demeyer, A. Parsai, G. Laghari, & B. van Bladel (Eds.), BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium (pp. 1-6). (CEUR-WS.org; Vol. 2047). CEUR-WS.org.
Serebrenik, A./ Emotional labor of software engineers. BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium. editor / Serge Demeyer ; Ali Parsai ; Gulsher Laghari ; Brent van Bladel. CEUR-WS.org, 2017. pp. 1-6 (CEUR-WS.org).
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abstract = "The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.",
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Serebrenik, A 2017, Emotional labor of software engineers. in S Demeyer, A Parsai, G Laghari & B van Bladel (eds), BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium. CEUR-WS.org, vol. 2047, CEUR-WS.org, pp. 1-6, 16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017), Antwerp, Belgium, 4/12/17.

Emotional labor of software engineers. / Serebrenik, A.

BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium. ed. / Serge Demeyer; Ali Parsai; Gulsher Laghari; Brent van Bladel. CEUR-WS.org, 2017. p. 1-6 (CEUR-WS.org; Vol. 2047).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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AB - The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.

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Serebrenik A. Emotional labor of software engineers. In Demeyer S, Parsai A, Laghari G, van Bladel B, editors, BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium. CEUR-WS.org. 2017. p. 1-6. (CEUR-WS.org).