Emotional labor of software engineers

A. Serebrenik

Emotional labor of software engineers

A. Serebrenik

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

8 Citations (Scopus)

511 Downloads (Pure)

Abstract

The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.

In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.

Original language	English
Title of host publication	BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium
Editors	Serge Demeyer, Ali Parsai, Gulsher Laghari, Brent van Bladel
Publisher	CEUR-WS.org
Pages	1-6
Number of pages	6
Publication status	Published - Dec 2017
Event	16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017) - Antwerp, Belgium Duration: 4 Dec 2017 → 5 Dec 2017 Conference number: 16 http://ansymore.uantwerpen.be/events/BENEVOL2017

Publication series

Name	CEUR-WS.org
Volume	2047

Conference

Conference	16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017)
Abbreviated title	BENEVOL 2017
Country/Territory	Belgium
City	Antwerp
Period	4/12/17 → 5/12/17
Internet address	http://ansymore.uantwerpen.be/events/BENEVOL2017

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http://ceur-ws.org/Vol-2047/BENEVOL_2017_paper_1.pdf

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@inproceedings{19fbb9848cab4903a5658ceca5f5ac99,

title = "Emotional labor of software engineers",

abstract = "The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.",

author = "A. Serebrenik",

year = "2017",

month = dec,

language = "English",

series = "CEUR-WS.org",

publisher = "CEUR-WS.org",

pages = "1--6",

editor = "Serge Demeyer and Ali Parsai and Gulsher Laghari and {van Bladel}, Brent",

booktitle = "BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium",

note = "16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017), BENEVOL 2017 ; Conference date: 04-12-2017 Through 05-12-2017",

url = "http://ansymore.uantwerpen.be/events/BENEVOL2017 ",

}

Serebrenik, A 2017, Emotional labor of software engineers. in S Demeyer, A Parsai, G Laghari & B van Bladel (eds), BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium. CEUR-WS.org, vol. 2047, CEUR-WS.org, pp. 1-6, 16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017), Antwerp, Belgium, 4/12/17. <http://ceur-ws.org/Vol-2047/BENEVOL_2017_paper_1.pdf>

Emotional labor of software engineers. / Serebrenik, A.
BENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium. ed. / Serge Demeyer; Ali Parsai; Gulsher Laghari; Brent van Bladel. CEUR-WS.org, 2017. p. 1-6 (CEUR-WS.org; Vol. 2047).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AB - The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.

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Emotional labor of software engineers

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