Emotional labor of software engineers

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    The concept of emotional labor, introduced by Hochschild in 1983, refers to the “process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines”. For instance, judges are expected to appear impartial, nurses—compassionate and police officers—authoritative. While software development has been traditionally stereotyped as a nerdy “lone wolf” job less likely to induce emotional labor, nowadays software developers become more and more social, on the one hand, and are subject to increasing amount of behavioral expectations, e.g., formulated as codes of conduct.

    In this position paper we stress that software developers are subject to emotional labor, envision how emotional labor can be identified based on emotion detection techniques applied in software engineering, suggest possible antecedents and consequents of emotional labor and discuss interventions that can be designed to address the challenges of emotional labor.
    Original languageEnglish
    Title of host publicationBENEVOL 2017 : BElgian-NEtherlands Software eVOLution Symposium, 4-5 December 2017, Antwerp, Belgium
    EditorsSerge Demeyer, Ali Parsai, Gulsher Laghari, Brent van Bladel
    Number of pages6
    Publication statusPublished - Dec 2017
    Event16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017) - Antwerp, Belgium
    Duration: 4 Dec 20175 Dec 2017
    Conference number: 16

    Publication series



    Conference16th Edition of the BElgian-NEtherlands Software EVOLution Symposium (BENEVOL 2017)
    Abbreviated titleBENEVOL 2017
    Internet address


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