Don't just fix it, make it better! : using frontline service employees to improve after-sales service

G.A.H. Heijden, van der

Research output: ThesisPhd Thesis 1 (Research TU/e / Graduation TU/e)

789 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Industrial Engineering & Innovation Sciences
  • Nijssen, Ed, Promotor
  • Schepers, Jeroen J.L., Copromotor
Award date19 Dec 2013
Place of PublicationEindhoven
Print ISBNs978-90-386-3497-5
Publication statusPublished - 2013

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