Document-supported communication : design of new forms of interaction

D.G. Bouwhuis

Document-supported communication : design of new forms of interaction

D.G. Bouwhuis

Human Technology Interaction

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Abstract

Documents came about as a result of the perceived weaknesses of spoken communication. A systematic analysis of human communication processes reveals not only that these are in principle uncertainty, but also where support could be provided that reduces this uncertainty. Despite being a repository of reliable and accurate information, advanced documents can attain a high degree of interactivity. Yet, even though they will nog supplant the partnes in a dialoge, their ultimate value is critically dependent on functioning as partners.

Original language	English
Title of host publication	Interface design & document design
Editors	P. Westendorp, C. Jansen, R. Punselie
Place of Publication	Amsterdam
Publisher	Rodopi
Pages	101-119
Number of pages	120
ISBN (Print)	90-420-0510-6
Publication status	Published - 2000

Cite this

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abstract = "Documents came about as a result of the perceived weaknesses of spoken communication. A systematic analysis of human communication processes reveals not only that these are in principle uncertainty, but also where support could be provided that reduces this uncertainty. Despite being a repository of reliable and accurate information, advanced documents can attain a high degree of interactivity. Yet, even though they will nog supplant the partnes in a dialoge, their ultimate value is critically dependent on functioning as partners.",

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AB - Documents came about as a result of the perceived weaknesses of spoken communication. A systematic analysis of human communication processes reveals not only that these are in principle uncertainty, but also where support could be provided that reduces this uncertainty. Despite being a repository of reliable and accurate information, advanced documents can attain a high degree of interactivity. Yet, even though they will nog supplant the partnes in a dialoge, their ultimate value is critically dependent on functioning as partners.

M3 - Chapter

SN - 90-420-0510-6

SP - 101

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BT - Interface design & document design

A2 - Westendorp, P.

A2 - Jansen, C.

A2 - Punselie, R.

PB - Rodopi

CY - Amsterdam

ER -

Document-supported communication : design of new forms of interaction

Abstract

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