Documents came about as a result of the perceived weaknesses of spoken communication. A systematic analysis of human communication processes reveals not only that these are in principle uncertainty, but also where support could be provided that reduces this uncertainty. Despite being a repository of reliable and accurate information, advanced documents can attain a high degree of interactivity. Yet, even though they will nog supplant the partnes in a dialoge, their ultimate value is critically dependent on functioning as partners.
|Title of host publication||Interface design & document design|
|Editors||P. Westendorp, C. Jansen, R. Punselie|
|Place of Publication||Amsterdam|
|Number of pages||120|
|Publication status||Published - 2000|