Abstract
Documents came about as a result of the perceived weaknesses of spoken communication. A systematic analysis of human communication processes reveals not only that these are in principle uncertainty, but also where support could be provided that reduces this uncertainty. Despite being a repository of reliable and accurate information, advanced documents can attain a high degree of interactivity. Yet, even though they will nog supplant the partnes in a dialoge, their ultimate value is critically dependent on functioning as partners.
| Original language | English |
|---|---|
| Title of host publication | Interface design & document design |
| Editors | P. Westendorp, C. Jansen, R. Punselie |
| Place of Publication | Amsterdam |
| Publisher | Rodopi |
| Pages | 101-119 |
| Number of pages | 120 |
| ISBN (Print) | 90-420-0510-6 |
| Publication status | Published - 2000 |