@inproceedings{d64dba99524d453788e92922105ad458,
title = "Disentangling the effects of role stress on service performance : the role of frontline employees' ideas for improvement",
abstract = "Abstract in article.",
author = "{Heijden, van der}, G.A.H. and J.J.L. Schepers and E.J. Nijssen",
year = "2013",
language = "English",
isbn = "0-87757-351-4",
series = "AMA Winter Educators' Conference - Proceedings",
publisher = "American Marketing Association",
pages = "220--221",
editor = "J. Burroughs and A. Rindfleisch",
booktitle = "Proceedings of the 2013 AMA Winter Marketing Educators{\textquoteright} Conference : Challenging the Bounds of Marketing Thought",
address = "United States",
note = "conference; 2013 AMA Winter Marketing Edcuators' Conference; 2013-02-15; 2013-02-17 ; Conference date: 15-02-2013 Through 17-02-2013",
}