Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

Research output: Contribution to journal › Article › Academic › peer-review

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@article{e4af91b8b4624f89b50b6c9df5f5066d,

title = "Dimensioning large call centers",

author = "S.C. Borst and A. Mandelbaum and M.I. Reiman",

year = "2004",

doi = "10.1287/opre.1030.0081",

language = "English",

volume = "52",

pages = "17--34",

journal = "Operations Research",

issn = "0030-364X",

publisher = "INFORMS Institute for Operations Research and the Management Sciences",

number = "1",

}