Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

Research output: Contribution to journalArticleAcademicpeer-review

186 Citations (Scopus)
Original languageEnglish
Pages (from-to)17-34
JournalOperations Research
Volume52
Issue number1
DOIs
Publication statusPublished - 2004

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