Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

    Research output: Book/ReportReportAcademic

    Original languageEnglish
    Place of PublicationMurray Hill NJ
    PublisherBell Laboratories, Lucent Technologies
    Publication statusPublished - 2000

    Publication series

    NameTechnical Memorandum 10009626-000925-35TM

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