Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

Research output: Book/ReportReportAcademic

Original languageEnglish
Place of PublicationMurray Hill NJ
PublisherBell Laboratories, Lucent Technologies
Publication statusPublished - 2000

Publication series

NameTechnical Memorandum 10009626-000925-35TM

Cite this

Borst, S. C., Mandelbaum, A., & Reiman, M. I. (2000). Dimensioning large call centers. (Technical Memorandum 10009626-000925-35TM). Bell Laboratories, Lucent Technologies.