Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

Research output: Book/ReportReportAcademic

Original languageEnglish
Place of PublicationAmsterdam
PublisherCentrum voor Wiskunde en Informatica
Number of pages40
Publication statusPublished - 2000

Publication series

NameCWI report. PNA-R : probability, networks and algorithms
Volume0015
ISSN (Print)1386-3711

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