Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

Research output: Book/Report › Report › Academic

Original language	English
Place of Publication	Amsterdam
Publisher	Centrum voor Wiskunde en Informatica
Number of pages	40
Publication status	Published - 2000

Name	CWI report. PNA-R : probability, networks and algorithms
Volume	0015
ISSN (Print)	1386-3711

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