Dimensioning large call centers

S.C. Borst, A. Mandelbaum, M.I. Reiman

    Research output: Book/ReportReportAcademic

    Original languageEnglish
    Place of PublicationAmsterdam
    PublisherCentrum voor Wiskunde en Informatica
    Number of pages40
    Publication statusPublished - 2000

    Publication series

    NameCWI report. PNA-R : probability, networks and algorithms
    Volume0015
    ISSN (Print)1386-3711

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