Development of a design analysis model for consumer complaints : revealing a new class of quality failures

    Research output: ThesisPhd Thesis 2 (Research NOT TU/e / Graduation TU/e)

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    Original languageEnglish
    QualificationDoctor of Philosophy
    Awarding Institution
    • Industrial Engineering and Innovation Sciences
    • Brombacher, Aarnout C., Promotor
    • Schouten, Jeu, Promotor
    • Lu, Yuan, Copromotor
    Award date16 Mar 2006
    Place of PublicationEindhoven
    Print ISBNs90-386-0626-5
    Publication statusPublished - 2006

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