Determining optimal staffing levels in multiple skill inbound call centers : a literature survey

M.J. Stegeman, M.H. Jansen-Vullers

Research output: Book/ReportReportAcademic

153 Downloads (Pure)
Original languageEnglish
Place of PublicationEindhoven
PublisherTechnische Universiteit Eindhoven
Number of pages90
ISBN (Print)978-90-386-0665-1
Publication statusPublished - 2006

Publication series

NameBETA publicatie : working papers
Volume160
ISSN (Print)1386-9213

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