Determining optimal staffing levels in multiple skill inbound call centers : a literature survey

Research output: Book/Report › Report › Academic

111 Downloads (Pure)

Original language	English
Place of Publication	Eindhoven
Publisher	Technische Universiteit Eindhoven
Number of pages	90
ISBN (Print)	978-90-386-0665-1
Publication status	Published - 2006

Name	BETA publicatie : working papers
Volume	160
ISSN (Print)	1386-9213

Access to Document

@book{4a9181e7bf97429180f7022aab8c428b,

title = "Determining optimal staffing levels in multiple skill inbound call centers : a literature survey",

author = "M.J. Stegeman and M.H. Jansen-Vullers",

year = "2006",

language = "English",

isbn = "978-90-386-0665-1",

series = "BETA publicatie : working papers",

publisher = "Technische Universiteit Eindhoven",

}

TY - BOOK

T1 - Determining optimal staffing levels in multiple skill inbound call centers : a literature survey

AU - Stegeman, M.J.

AU - Jansen-Vullers, M.H.

PY - 2006

Y1 - 2006

M3 - Report

SN - 978-90-386-0665-1

T3 - BETA publicatie : working papers

BT - Determining optimal staffing levels in multiple skill inbound call centers : a literature survey

PB - Technische Universiteit Eindhoven

CY - Eindhoven

ER -