Determining optimal staffing levels in multiple skill inbound call centers : a literature survey

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Original language	English
Place of Publication	Eindhoven
Publisher	Technische Universiteit Eindhoven
Number of pages	90
ISBN (Print)	978-90-386-0665-1
Publication status	Published - 2006

Name	BETA publicatie : working papers
Volume	160
ISSN (Print)	1386-9213

Access to Document

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title = "Determining optimal staffing levels in multiple skill inbound call centers : a literature survey",

author = "M.J. Stegeman and M.H. Jansen-Vullers",

year = "2006",

language = "English",

isbn = "978-90-386-0665-1",

series = "BETA publicatie : working papers",

publisher = "Technische Universiteit Eindhoven",

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M3 - Report

SN - 978-90-386-0665-1

T3 - BETA publicatie : working papers

BT - Determining optimal staffing levels in multiple skill inbound call centers : a literature survey

PB - Technische Universiteit Eindhoven

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