Detecting deviating behaviors without models

X. Lu, D. Fahland, F.J.H.M. van den Biggelaar, W.M.P. van der Aalst

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    16 Citations (Scopus)

    Abstract

    Deviation detection is a set of techniques that identify deviations from normative processes in real process executions. These diagnostics are used to derive recommendations for improving business processes. Existing detection techniques identify deviations either only on the process instance level or rely on a normative process model to locate deviating behavior on the event level. However, when normative models are not available, these techniques detect deviations against a less accurate model discovered from the actual behavior, resulting in incorrect diagnostics. In this paper, we propose a novel approach to detect deviation on the event level by identifying frequent common behavior and uncommon behavior among executed process instances, without discovering any normative model. The approach is implemented in ProM and was evaluated in a controlled setting with artificial logs and real-life logs. We compare our approach to existing approaches to investigate its possibilities and limitations. We show that in some cases, it is possible to detect deviating events without a model as accurately as against a given precise normative model.

    Original languageEnglish
    Title of host publicationBusiness Process Management Workshops
    Subtitle of host publicationBPM 2015, 13th International Workshops, Innsbruck, Austria, August 31 – September 3, 2015, Revised Papers
    EditorsM. Reichert, H.A. Reijers
    Place of PublicationDordrecht
    PublisherSpringer
    Pages126-139
    Number of pages14
    ISBN (Electronic)978-3-319-42887-1
    ISBN (Print)978-3-319-42886-4
    DOIs
    Publication statusPublished - 2016
    Event13th International Workshops on Business Process Management Workshops (BPM 2015) - Innsbruck, Austria
    Duration: 31 Aug 20153 Sep 2015
    Conference number: 13
    http://bpm2015.q-e.at/

    Publication series

    NameLecture Notes in Business Information Processing
    Volume256
    ISSN (Print)18651348

    Conference

    Conference13th International Workshops on Business Process Management Workshops (BPM 2015)
    Abbreviated titleBPM 2015
    CountryAustria
    CityInnsbruck
    Period31/08/153/09/15
    Internet address

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