Designing "The Square": model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS)

Dalia Lases Figueroa

Designing "The Square": model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS)

Dalia Lases Figueroa

Industrial Engineering and Innovation Sciences

Research output: Thesis › EngD Thesis

Original language	English
Supervisors/Advisors	van der Veeken, H.J.M., Supervisor Bertrand, J.W.M. (Will), Supervisor Fortuin, L., Supervisor
Award date	1 Jan 2004
Place of Publication	Eindhoven
Publisher	Technische Universiteit Eindhoven
Print ISBNs	90-444-0459-8
Publication status	Published - 2004

Bibliographical note

Eindverslag

Cite this

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title = "Designing {"}The Square{"}: model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS)",

author = "{Lases Figueroa}, Dalia",

note = "Eindverslag",

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isbn = "90-444-0459-8",

series = "Eindverslagen Stan Ackermans Instituut",

publisher = "Technische Universiteit Eindhoven",

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