Designing "The Square": model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS)

Dalia Lases Figueroa

Designing "The Square": model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS)

Dalia Lases Figueroa

Research output: Thesis › Pd Eng Thesis

Original language	English
Qualification	Doctor of Philosophy
Awarding Institution
Supervisors/Advisors	van der Veeken, H.J.M., Supervisor Bertrand, J.W.M. (Will), Supervisor Fortuin, L., Supervisor
Award date	1 Jan 2004
Place of Publication	Eindhoven
Publisher	Technische Universiteit Eindhoven
Print ISBNs	90-444-0459-8
Publication status	Published - 2004

Bibliographical note

Eindverslag

Cite this

Lases Figueroa, D. (2004). Designing "The Square": model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS). Technische Universiteit Eindhoven.

@phdthesis{4364a0d9b32d4c75a575d7024bc5745f,

title = "Designing {"}The Square{"}: model that relates costs, KPI's, customer judgment and revenues in the Dutch national railways (Nederlandse Spoorwegen NS)",

author = "{Lases Figueroa}, Dalia",

note = "Eindverslag",

year = "2004",

language = "English",

isbn = "90-444-0459-8",

publisher = "Technische Universiteit Eindhoven",

}