Designing procedures as a foundation for instructions

C.J.M. Jansen, M.F. Steehouder

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.
Original languageEnglish
Title of host publicationCrossroads in communication. Proceedings of the 1997 IEEE international professional communication conference
EditorsR. Hauser, S. DeLoach
Place of PublicationSalt Lake City
PublisherInstitute of Electrical and Electronics Engineers
Number of pages7
ISBN (Print)0-7803-4184-8
Publication statusPublished - 1997
Eventconference; Salt Lake City, 1997 -
Duration: 1 Jan 1997 → …


Conferenceconference; Salt Lake City, 1997
Period1/01/97 → …
OtherSalt Lake City, 1997


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