Designing procedures as a foundation for instructions

C.J.M. Jansen; M.F. Steehouder

doi:10.1109/IPCC.1997.637025

Designing procedures as a foundation for instructions

C.J.M. Jansen, M.F. Steehouder

Human Technology Interaction

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.

Original language	English
Title of host publication	Crossroads in communication. Proceedings of the 1997 IEEE international professional communication conference
Editors	R. Hauser, S. DeLoach
Place of Publication	Salt Lake City
Publisher	Institute of Electrical and Electronics Engineers
Pages	9-15
Number of pages	7
ISBN (Print)	0-7803-4184-8
DOIs	https://doi.org/10.1109/IPCC.1997.637025
Publication status	Published - 1997
Event	conference; Salt Lake City, 1997 - Duration: 1 Jan 1997 → …

Conference

Conference	conference; Salt Lake City, 1997
Period	1/01/97 → …
Other	Salt Lake City, 1997

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10.1109/IPCC.1997.637025

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title = "Designing procedures as a foundation for instructions",

abstract = "Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.",

author = "C.J.M. Jansen and M.F. Steehouder",

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language = "English",

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pages = "9--15",

editor = "R. Hauser and S. DeLoach",

booktitle = "Crossroads in communication. Proceedings of the 1997 IEEE international professional communication conference",

publisher = "Institute of Electrical and Electronics Engineers",

address = "United States",

note = "conference; Salt Lake City, 1997 ; Conference date: 01-01-1997",

}

Jansen, CJM & Steehouder, MF 1997, Designing procedures as a foundation for instructions. in R Hauser & S DeLoach (eds), Crossroads in communication. Proceedings of the 1997 IEEE international professional communication conference., 637025, Institute of Electrical and Electronics Engineers, Salt Lake City, pp. 9-15, conference; Salt Lake City, 1997, 1/01/97. https://doi.org/10.1109/IPCC.1997.637025

Designing procedures as a foundation for instructions. / Jansen, C.J.M.; Steehouder, M.F.
Crossroads in communication. Proceedings of the 1997 IEEE international professional communication conference. ed. / R. Hauser; S. DeLoach. Salt Lake City: Institute of Electrical and Electronics Engineers, 1997. p. 9-15 637025.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Jansen, C.J.M.

AU - Steehouder, M.F.

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Y1 - 1997

N2 - Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.

AB - Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions.

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DO - 10.1109/IPCC.1997.637025

M3 - Conference contribution

SN - 0-7803-4184-8

SP - 9

EP - 15

BT - Crossroads in communication. Proceedings of the 1997 IEEE international professional communication conference

A2 - Hauser, R.

A2 - DeLoach, S.

PB - Institute of Electrical and Electronics Engineers

CY - Salt Lake City

T2 - conference; Salt Lake City, 1997

Y2 - 1 January 1997

ER -

Designing procedures as a foundation for instructions

Abstract

Conference

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