Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting

Laura Ramos; Elise van den Hoven; Laurie Miller

doi:10.1145/2858036.2858162

Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting

Laura Ramos
, Elise van den Hoven
, Laurie Miller

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

18 Citations (Scopus)

Abstract

Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.

Original language	English
Title of host publication	CHI 2016 : the 34rd Annual CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 07 - 12, 2016
Place of Publication	New York
Publisher	Association for Computing Machinery, Inc.
Pages	721-732
ISBN (Print)	978-1-4503-3362-7
DOIs	https://doi.org/10.1145/2858036.2858162
Publication status	Published - 2016
Event	34th Annual ACM Conference on Human Factors in Computing Systems, CHI 2016 - San Jose, United States Duration: 7 May 2016 → 12 May 2016 Conference number: 34 https://chi2016.acm.org/wp https://chi2016.acm.org/wp

Conference

Conference	34th Annual ACM Conference on Human Factors in Computing Systems, CHI 2016
Abbreviated title	CHI 2016
Country/Territory	United States
City	San Jose
Period	7/05/16 → 12/05/16
Internet address	https://chi2016.acm.org/wp https://chi2016.acm.org/wp

Keywords

Interaction design
Human-computer interaction
Human memory
Everyday remembering
Older persons
Perceptions about forgetting
Diary study

Access to Document

10.1145/2858036.2858162

Cite this

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title = "Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting",

abstract = "Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.",

keywords = "Interaction design, Human-computer interaction, Human memory, Everyday remembering, Older persons, Perceptions about forgetting, Diary study",

author = "Laura Ramos and \{van den Hoven\}, Elise and Laurie Miller",

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publisher = "Association for Computing Machinery, Inc.",

address = "United States",

note = "34th Annual ACM Conference on Human Factors in Computing Systems, CHI 2016, CHI 2016 ; Conference date: 07-05-2016 Through 12-05-2016",

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}

Ramos, L, van den Hoven, E & Miller, L 2016, Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting. in CHI 2016 : the 34rd Annual CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 07 - 12, 2016 . Association for Computing Machinery, Inc., New York, pp. 721-732, 34th Annual ACM Conference on Human Factors in Computing Systems, CHI 2016, San Jose, California, United States, 7/05/16. https://doi.org/10.1145/2858036.2858162

Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting. / Ramos, Laura; van den Hoven, Elise; Miller, Laurie.
CHI 2016 : the 34rd Annual CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 07 - 12, 2016 . New York: Association for Computing Machinery, Inc., 2016. p. 721-732.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting

AU - Ramos, Laura

AU - van den Hoven, Elise

AU - Miller, Laurie

N1 - Conference code: 34

PY - 2016

Y1 - 2016

N2 - Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.

AB - Designing to support memory for older individuals is a complex challenge in human-computer interaction (HCI) research. Past literature on human memory has mapped processes for recalling past experiences, learning new things, remembering to carry out future intentions and the importance of attention. However, the understanding of how older adults perceive forgetting in daily life remains limited. This paper narrows this gap through a study with older persons (n=18) living independently using self-reporting and semi-structured focus groups to explore what they forget, how they react, and what mechanisms they put in place to recover from and avoid forgetting. Findings include occurrences of prospective and retrospective memory lapses, conflicting negative and neutral perceptions, and techniques to manage forgetting. Participant responses indicate that an awareness of forgetting fosters internal tensions among older adults, thereby creating opportunities for further design research, e.g., to defuse and normalise these reactions.

KW - Interaction design

KW - Human-computer interaction

KW - Human memory

KW - Everyday remembering

KW - Older persons

KW - Perceptions about forgetting

KW - Diary study

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DO - 10.1145/2858036.2858162

M3 - Conference contribution

SN - 978-1-4503-3362-7

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BT - CHI 2016 : the 34rd Annual CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 07 - 12, 2016

PB - Association for Computing Machinery, Inc.

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T2 - 34th Annual ACM Conference on Human Factors in Computing Systems, CHI 2016

Y2 - 7 May 2016 through 12 May 2016

ER -

Designing for the Other 'Hereafter': When Older Adults Remember about Forgetting

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Conference

Keywords

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