Designing Community Technology Initiatives: A Literature Review

Gwen Klerks, Nicolai B. Hansen, Daisy O'Neill, Ben A.M. Schouten

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


Citizens and communities play a signifcant role in shaping the cities they live in, providing a human touch to the development of smart cities. Designers and researchers aim to support this move- ment through developing (partly) digital technologies together with citizens and communities. However, while the body of examples on this topic is steadily growing, less efort has been made to aggre- gate existing research and map the underlying processes. In order to contribute to a better understanding of community technology initiatives, this article presents a qualitative systematic literature re- view on the design and deployment of (partly) digital technologies for civic communities. The article outlines fve important topics in these community technology initiatives, based on a qualitative analysis of fndings from 36 empirical studies. The fve topics are: connectedness to the community context, establish(ed) networks and relationships, balanced roles and responsibilities, diverse and inclusive involvement, and collaborative development of community technolo- gies. The article provides a starting point for future research and design of community technology initiatives and ofers an introduc- tion for researchers new to the feld.
Original languageEnglish
Title of host publication32nd Australian Conference on Human-Computer Interaction (OzCHI ’20)
PublisherAssociation for Computing Machinery, Inc
Publication statusAccepted/In press - 2 Dec 2020

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