A case handling system is an information system supporting the handling of cases. The (sub) tasks for a particular case are performed by persons or software agents and the result of a task is the updating of the case data. Case handling systems consist of three parts: (1) a workflow engine that executes the process of a case, (2) a document manager that manipulates the case data and (3) a database manager for manipulation of the global data, i.e., the data that is independent of a particular case. In this paper we present a new methodology for the first four phases of the development of a case handling system: (1) user requirements, (2) functional architecture, (3) software architecture, and (4) the prototyping phase. The methodology is supported by a tool consisting of a Petri net based workflow engine, a standard document manager and a standard database system.
|Title of host publication||Transactions on Petri Nets and Other Models of Concurrency I|
|Editors||K. Jensen, W.M.P. Aalst, van der, J. Billington|
|Place of Publication||Berlin|
|Publication status||Published - 2008|
|Name||Lecture Notes in Computer Science|
Hee, van, K. M., Keiren, J., Post, R. D. J., Sidorova, N., & Werf, van der, J. M. E. M. (2008). Designing case handling systems. In K. Jensen, W. M. P. Aalst, van der, & J. Billington (Eds.), Transactions on Petri Nets and Other Models of Concurrency I (pp. 119-133). (Lecture Notes in Computer Science; Vol. 5100). Berlin: Springer. https://doi.org/10.1007/978-3-540-89287-8_8