Abstract
A case handling system is an information system supporting the handling of cases. The (sub) tasks for a particular case are performed by persons or software agents and the result of a task is the updating of the case data. Case handling systems consist of three parts: (1) a workflow engine that executes the process of a case, (2) a document manager that manipulates the case data and (3) a database manager for manipulation of the global data, i.e., the data that is independent of a particular case. In this paper we present a new methodology for the first four phases of the development of a case handling system: (1) user requirements, (2) functional architecture, (3) software architecture, and (4) the prototyping phase. The methodology is supported by a tool consisting of a Petri net based workflow engine, a standard document manager and a standard database system.
| Original language | English |
|---|---|
| Title of host publication | Transactions on Petri Nets and Other Models of Concurrency I |
| Editors | K. Jensen, W.M.P. Aalst, van der, J. Billington |
| Place of Publication | Berlin |
| Publisher | Springer |
| Pages | 119-133 |
| ISBN (Print) | 978-3-540-89286-1 |
| DOIs | |
| Publication status | Published - 2008 |
Publication series
| Name | Lecture Notes in Computer Science |
|---|---|
| Volume | 5100 |
| ISSN (Print) | 0302-9743 |
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Hee, van, K. M., Keiren, J., Post, R. D. J., Sidorova, N., & Werf, van der, J. M. E. M. (2008). Designing case handling systems. In K. Jensen, W. M. P. Aalst, van der, & J. Billington (Eds.), Transactions on Petri Nets and Other Models of Concurrency I (pp. 119-133). (Lecture Notes in Computer Science; Vol. 5100). Berlin: Springer. https://doi.org/10.1007/978-3-540-89287-8_8