Municipal councils consider the image projected by its public buildings of paramount importance to the city. Such buildings can include listed and protected buildings that have to undergo changes of purpose, such as the Veemgebouw in the Park Strijp, Eindhoven. For this case study the earlier Eindhoven Town Hall renovation project was used as a point of reference to gain insight in the way the municipality approaches building projects. Two bottlenecks that occurred in the design process of the Town Hall were taken as learning experiences - (1) changes in decision-making and (2) budget overrun.Changing decision-making within the Council slowed the progress of the design process and was an unpredictable factor that had an effect on both the Council and the architect. Changing political decisions also led to the architect working with unclear assignment and lacking a proper brief at the beginning of the design process. Instead, in this period the architect should have worked on a time basis and according the SR. However, engaging the architect on a time basis makes it difficult for the Council to control the design consts especially of there is likely to be an unstable decision-making process.Using an alternative two stage tendering procedure can increase efficiency and avoid long bureaucratic procedures caused by having a large number of bidders. In the first stage, instead of using the specific criteria of price, other relevant and straightforward criteria can be used such as experience in similar projects and ISO quality standard accreditation to narrow down the number of bidders. In the second stage of the tender, more specific criteria can then be used to select the winner from the remaining bidders. Besides saving time analysing and selecting bids, by using this method, the Council could more easily select the type of bidder the prefer. Finally in this study, we analysed En-en Architects, the architect of Eindhoven Town Hall, to define the type of criteria required for the architect of the Veemgebouw. The essential criteria were characterised as reliability, expertise and professionalism and this lead to a preference for a large, service-oriented firm with a matrix type organisation.