Design for the value of trust

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Abstract

The relationship between design and trust has recently been a topic of considerable scholarly discussion. This is due to several reasons. First, interpersonal trust is an especially relevant concept in information, communication, and networking technologies, because these technologies are designed to facilitate transactions and exchanges between people. Second, digital information has become ubiquitous and can itself be the object of a trust-like attitude, since people rely on it to meet their expectations under conditions of time and information scarcity. And finally, perhaps as a result of the first two points, designers have started to take on the role of expressly encouraging user trust by incorporating in their designs perceptual and social cues known to increase trust. This chapter explores some of the philosophical issues surrounding trust “by design” and explains how to apply Design for Values to trust.

Original languageEnglish
Title of host publicationHandbook of ethics, values, and technological design: sources, theory, values and application domains
EditorsJeroen van den Hoven, Pieter E. Vermaas, Ibo van de Poel
PublisherSpringer
Pages551-567
Number of pages17
ISBN (Electronic)978-94-007-6970-0
ISBN (Print)978-94-007-6969-4
DOIs
Publication statusPublished - 8 May 2015

Keywords

  • Epistemology of trust
  • Ethics of trust
  • Technological mediation
  • Trust in technology
  • Trustworthiness

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