Design for the value of trust

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

2 Citations (Scopus)

Abstract

The relationship between design and trust has recently been a topic of considerable scholarly discussion. This is due to several reasons. First, interpersonal trust is an especially relevant concept in information, communication, and networking technologies, because these technologies are designed to facilitate transactions and exchanges between people. Second, digital information has become ubiquitous and can itself be the object of a trust-like attitude, since people rely on it to meet their expectations under conditions of time and information scarcity. And finally, perhaps as a result of the first two points, designers have started to take on the role of expressly encouraging user trust by incorporating in their designs perceptual and social cues known to increase trust. This chapter explores some of the philosophical issues surrounding trust “by design” and explains how to apply Design for Values to trust.

LanguageEnglish
Title of host publicationHandbook of ethics, values, and technological design: sources, theory, values and application domains
EditorsJeroen van den Hoven, Pieter E. Vermaas, Ibo van de Poel
PublisherSpringer
Pages551-567
Number of pages17
ISBN (Electronic)978-94-007-6970-0
ISBN (Print)978-94-007-6969-4
DOIs
StatePublished - 8 May 2015

Fingerprint

Communication
Philosophical Issues
Networking
Designer
Scarcity

Keywords

  • Epistemology of trust
  • Ethics of trust
  • Technological mediation
  • Trust in technology
  • Trustworthiness

Cite this

Nickel, P. J. (2015). Design for the value of trust. In J. van den Hoven, P. E. Vermaas, & I. van de Poel (Eds.), Handbook of ethics, values, and technological design: sources, theory, values and application domains (pp. 551-567). Springer. DOI: 10.1007/978-94-007-6970-0_21
Nickel, P.J./ Design for the value of trust. Handbook of ethics, values, and technological design: sources, theory, values and application domains. editor / Jeroen van den Hoven ; Pieter E. Vermaas ; Ibo van de Poel. Springer, 2015. pp. 551-567
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Nickel, PJ 2015, Design for the value of trust. in J van den Hoven, PE Vermaas & I van de Poel (eds), Handbook of ethics, values, and technological design: sources, theory, values and application domains. Springer, pp. 551-567. DOI: 10.1007/978-94-007-6970-0_21

Design for the value of trust. / Nickel, P.J.

Handbook of ethics, values, and technological design: sources, theory, values and application domains. ed. / Jeroen van den Hoven; Pieter E. Vermaas; Ibo van de Poel. Springer, 2015. p. 551-567.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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Nickel PJ. Design for the value of trust. In van den Hoven J, Vermaas PE, van de Poel I, editors, Handbook of ethics, values, and technological design: sources, theory, values and application domains. Springer. 2015. p. 551-567. Available from, DOI: 10.1007/978-94-007-6970-0_21