Abstract
The relationship between design and trust has recently been a topic of considerable scholarly discussion. This is due to several reasons. First, interpersonal trust is an especially relevant concept in information, communication, and networking technologies, because these technologies are designed to facilitate transactions and exchanges between people. Second, digital information has become ubiquitous and can itself be the object of a trust-like attitude, since people rely on it to meet their expectations under conditions of time and information scarcity. And finally, perhaps as a result of the first two points, designers have started to take on the role of expressly encouraging user trust by incorporating in their designs perceptual and social cues known to increase trust. This chapter explores some of the philosophical issues surrounding trust “by design” and explains how to apply Design for Values to trust.
| Original language | English |
|---|---|
| Title of host publication | Handbook of ethics, values, and technological design: sources, theory, values and application domains |
| Editors | Jeroen van den Hoven, Pieter E. Vermaas, Ibo van de Poel |
| Publisher | Springer |
| Pages | 551-567 |
| Number of pages | 17 |
| ISBN (Electronic) | 978-94-007-6970-0 |
| ISBN (Print) | 978-94-007-6969-4 |
| DOIs | |
| Publication status | Published - 8 May 2015 |
Keywords
- Epistemology of trust
- Ethics of trust
- Technological mediation
- Trust in technology
- Trustworthiness