@inbook{7c9358b87e824f8cb2c586ad173d7466,
title = "Design concepts of user manuals",
abstract = "One of the most important design decisions a user manual designer has to make is the choice of the concept : the decision of how to combine the verbal and pictorial elements and what they should basically look like. It is argued in this article that it is impossible to see the elements of the concept as separate units because changing one element necessarily leads to changing the others. Therefore, concepts should be tested integrated. The taxonomy of Bieger and Glock is introduced as a possible tool for analysing the information content of unser manual concepts.",
author = "P.H. Westendorp",
year = "1994",
language = "English",
isbn = "90-5183627-9",
series = "Studies in language and communication",
publisher = "Rodopi",
pages = "39--48",
editor = "M. Steehouder and C. Jansen and \{Poort, van\}, P. and R. Verheyen",
booktitle = "Quality of technical documentation",
}