Deriving social relations among organizational units from process models

M.S. Song, I. Choi, K.M. Kim, W.M.P. Aalst, van der

Research output: Book/ReportReportAcademic

40 Downloads (Pure)

Abstract

For companies to sustain competitive advantages, it is required to redesign and improve business processes continuously by monitoring and analyzing process enactment results. Furthermore, organizational structures must be redesigned according to the changes in business processes. However, there are few scientific approaches to redesigning organizational structures. This paper presents a method for deriving and analyzing organizational relations from process models using social network analysis. Process models contain information on who performs which processes or activities, along with the assignment of organizational units such as departments and roles to related activities. To derive social relations among organizational units from process models, three types of metrics are formally defined: transfer of work metrics, subcontracting metrics, and cooperation metrics. By applying these metrics, various relations among organizational units can be derived and analyzed, which can suggest how organizational structure must be redesigned. To verify the method, the proposed metrics are applied to standard process models of the semiconductor and electronic industry in Korea.
Original languageEnglish
Place of PublicationEindhoven
PublisherTechnische Universiteit Eindhoven
Number of pages20
ISBN (Print)978-90-386-1290-4
Publication statusPublished - 2008

Publication series

NameBETA publicatie : working papers
Volume241
ISSN (Print)1386-9213

Fingerprint Dive into the research topics of 'Deriving social relations among organizational units from process models'. Together they form a unique fingerprint.

  • Cite this

    Song, M. S., Choi, I., Kim, K. M., & Aalst, van der, W. M. P. (2008). Deriving social relations among organizational units from process models. (BETA publicatie : working papers; Vol. 241). Technische Universiteit Eindhoven.