Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement

Inge L. Hulshof; Evangelia Demerouti; Pascale M. Le Blanc

doi:10.1108/CDI-05-2019-0111

Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement

Inge L. Hulshof (Corresponding author)
, Evangelia Demerouti
, Pascale M. Le Blanc

Research output: Contribution to journal › Article › Academic › peer-review

53 Citations (Scopus)

1232 Downloads (Pure)

Abstract

Purpose
This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.

Design/methodology/approach
Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.

Findings
Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.

Originality/value
The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

Original language	English
Pages (from-to)	355-371
Number of pages	17
Journal	Career Development International
Volume	25
Issue number	4
DOIs	https://doi.org/10.1108/CDI-05-2019-0111
Publication status	Published - 15 Jul 2020

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth

Keywords

Job crafting
Meaningful work
Service-oriented task performance
Work engagement

Access to Document

10.1108/CDI-05-2019-0111

10-1108_CDI-05-2019-0111Final published version, 375 KBLicence: TAVERNE

Cite this

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title = "Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement",

abstract = "Purpose This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement. Design/methodology/approach Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data. Findings Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement. Originality/value The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.",

keywords = "Job crafting, Meaningful work, Service-oriented task performance, Work engagement",

author = "Hulshof, \{Inge L.\} and Evangelia Demerouti and \{Le Blanc\}, \{Pascale M.\}",

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doi = "10.1108/CDI-05-2019-0111",

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journal = "Career Development International",

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T1 - Day-level job crafting and service-oriented task performance

T2 - The mediating role of meaningful work and work engagement

AU - Hulshof, Inge L.

AU - Demerouti, Evangelia

AU - Le Blanc, Pascale M.

PY - 2020/7/15

Y1 - 2020/7/15

N2 - Purpose This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement. Design/methodology/approach Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data. Findings Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement. Originality/value The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

AB - Purpose This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement. Design/methodology/approach Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data. Findings Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement. Originality/value The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

KW - Job crafting

KW - Meaningful work

KW - Service-oriented task performance

KW - Work engagement

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DO - 10.1108/CDI-05-2019-0111

M3 - Article

SN - 1362-0436

VL - 25

SP - 355

EP - 371

JO - Career Development International

JF - Career Development International

IS - 4

ER -

Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement

Abstract

UN SDGs

Keywords

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