Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)

Abstract

Purpose
This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.

Design/methodology/approach
Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.

Findings
Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.

Originality/value
The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.
Original languageEnglish
Pages (from-to)355-371
Number of pages17
JournalCareer Development International
Volume25
Issue number4
DOIs
Publication statusPublished - 2 Mar 2020

Keywords

  • Job crafting
  • Meaningful work
  • Service-oriented task performance
  • Work engagement

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