Data-driven usability test scenario creation

Maikel L. van Eck, Else Markslag, Natalia Sidorova, Angelique Brosens-Kessels, Wil M.P. van der Aalst

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)
3 Downloads (Pure)

Abstract

In this paper, we present a data-driven approach to enable the creation of evidence-based usability test scenarios. By utilising product usage data to create usability test scenarios, we aim to improve the reliability of the test results and to provide better insights into product usability. The approach consists of four elements: the collection of product usage data, the transformation of these data into logs of user activities, the creation of models of user behaviour, and the guided creation of usability test scenarios based on the models. We discuss the challenges that can be encountered when applying this approach based on our experiences with two case studies in product development. We have created a prototype scenario planning tool and performed a preliminary evaluation of the tool with usability engineers working at Philips Healthcare. The evaluation shows that tool-supported evidence-based usability test creation would be valuable in their daily work.

Original languageEnglish
Title of host publicationHuman-Centered Software Engineering - 7th IFIP WG 13.2 International Working Conference, HCSE 2018, Revised Selected Papers
EditorsMarta Kristín Lárusdóttir, Marco Winckler, Kati Kuusinen, Philippe Palanque, Cristian Bogdan
Place of PublicationCham
PublisherSpringer
Pages88-108
Number of pages21
ISBN (Electronic)978-3-030-05909-5
ISBN (Print)978-3-030-05908-8
DOIs
Publication statusPublished - 1 Jan 2019
Event7th International Working Conference on Human-Centered Software Engineering, HCSE 2018 - Sophia Antipolis, France
Duration: 3 Sep 20185 Sep 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11262 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference7th International Working Conference on Human-Centered Software Engineering, HCSE 2018
CountryFrance
CitySophia Antipolis
Period3/09/185/09/18

Keywords

  • Data-driven design
  • Process mining
  • Usability testing
  • User-centered design

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  • Cite this

    van Eck, M. L., Markslag, E., Sidorova, N., Brosens-Kessels, A., & van der Aalst, W. M. P. (2019). Data-driven usability test scenario creation. In M. K. Lárusdóttir, M. Winckler, K. Kuusinen, P. Palanque, & C. Bogdan (Eds.), Human-Centered Software Engineering - 7th IFIP WG 13.2 International Working Conference, HCSE 2018, Revised Selected Papers (pp. 88-108). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11262 LNCS). Springer. https://doi.org/10.1007/978-3-030-05909-5_6