Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

D. Belanche Gracia, Luis V. Casaló, Carlos Flavián, Jeroen J.L. Schepers

Research output: Contribution to conferencePaperAcademic

Original languageEnglish
Publication statusAccepted/In press - 2020
EventEuropean Marketing Academy Conference (EMAC) 2020 - Budapest, Hungary
Duration: 27 May 202029 May 2020

Conference

ConferenceEuropean Marketing Academy Conference (EMAC) 2020
CountryHungary
CityBudapest
Period27/05/2029/05/20

Cite this

Belanche Gracia, D., Casaló, L. V., Flavián, C., & Schepers, J. J. L. (Accepted/In press). Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure. Paper presented at European Marketing Academy Conference (EMAC) 2020, Budapest, Hungary.