Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

Daniel Belanche; Luis V. Casaló; Carlos Flavián; Jeroen J.L. Schepers

Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen J.L. Schepers

Research output: Contribution to conference › Paper › Academic

Abstract

Abstract 64088

Original language	English
Number of pages	1
Publication status	Published - 2020
Event	European Marketing Academy Conference (EMAC) 2020 - Budapest, Hungary Duration: 27 May 2020 → 29 May 2020

Conference

Conference	European Marketing Academy Conference (EMAC) 2020
Country/Territory	Hungary
City	Budapest
Period	27/05/20 → 29/05/20

Access to Document

http://proceedings.emac-online.org/pdfs/A2020-64088.pdf

Cite this

@conference{bd76f55f3d4346fca7124b2c984b92a9,

title = "Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure",

abstract = "Abstract 64088",

author = "Daniel Belanche and Casal{\'o}, {Luis V.} and Carlos Flavi{\'a}n and Schepers, {Jeroen J.L.}",

year = "2020",

language = "English",

note = "European Marketing Academy Conference (EMAC) 2020 ; Conference date: 27-05-2020 Through 29-05-2020",

}

Belanche, D, Casaló, LV, Flavián, C & Schepers, JJL 2020, 'Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure', Paper presented at European Marketing Academy Conference (EMAC) 2020, Budapest, Hungary, 27/05/20 - 29/05/20. <http://proceedings.emac-online.org/pdfs/A2020-64088.pdf>

Customers perceptions about robots and employees in the frontline : attributions of responsibility and stability after service success and failure. / Belanche, Daniel; Casaló, Luis V.; Flavián, Carlos et al.

2020. Paper presented at European Marketing Academy Conference (EMAC) 2020, Budapest, Hungary.

Research output: Contribution to conference › Paper › Academic

Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

Abstract

Conference

Access to Document

Fingerprint

Cite this