|Publication status||Accepted/In press - 2020|
|Event||European Marketing Academy Conference (EMAC) 2020 - Budapest, Hungary|
Duration: 27 May 2020 → 29 May 2020
|Conference||European Marketing Academy Conference (EMAC) 2020|
|Period||27/05/20 → 29/05/20|
Belanche Gracia, D., Casaló, L. V., Flavián, C., & Schepers, J. J. L. (Accepted/In press). Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure. Paper presented at European Marketing Academy Conference (EMAC) 2020, Budapest, Hungary.