Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

D. Belanche Gracia; Luis V. Casaló; Carlos Flavián; Jeroen J.L. Schepers

Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

D. Belanche Gracia, Luis V. Casaló, Carlos Flavián, Jeroen J.L. Schepers

Innovation Technology Entrepreneurship & Marketing

Research output: Contribution to conference › Paper › Academic

Original language	English
Publication status	Accepted/In press - 2020
Event	European Marketing Academy Conference (EMAC) 2020 - Budapest, Hungary Duration: 27 May 2020 → 29 May 2020

Conference

Conference	European Marketing Academy Conference (EMAC) 2020
Country	Hungary
City	Budapest
Period	27/05/20 → 29/05/20

Cite this

Belanche Gracia, D., Casaló, L. V., Flavián, C., & Schepers, J. J. L. (Accepted/In press). Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure. Paper presented at European Marketing Academy Conference (EMAC) 2020, Budapest, Hungary.

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title = "Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure",

author = "{Belanche Gracia}, D. and Casal{\'o}, {Luis V.} and Carlos Flavi{\'a}n and Schepers, {Jeroen J.L.}",

year = "2020",

language = "English",

note = "European Marketing Academy Conference (EMAC) 2020 ; Conference date: 27-05-2020 Through 29-05-2020",

}

Customers perceptions about robots and employees in the frontline : attributions of responsibility and stability after service success and failure. / Belanche Gracia, D.; Casaló, Luis V.; Flavián, Carlos; Schepers, Jeroen J.L.

2020. Paper presented at European Marketing Academy Conference (EMAC) 2020, Budapest, Hungary.

Research output: Contribution to conference › Paper › Academic