Customers perceptions about robots and employees in the frontline: attributions of responsibility and stability after service success and failure

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen J.L. Schepers

Research output: Contribution to conferencePaperAcademic

Abstract

Abstract 64088
Original languageEnglish
Number of pages1
Publication statusPublished - 2020
EventEuropean Marketing Academy Conference (EMAC) 2020 - Budapest, Hungary
Duration: 27 May 202029 May 2020

Conference

ConferenceEuropean Marketing Academy Conference (EMAC) 2020
CountryHungary
CityBudapest
Period27/05/2029/05/20

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