Customer stewardship in service teams : a multilevel assessment

J.J.L. Schepers, A. Jong, de, J.C. Ruyter, de

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	11th QUIS conference : Moving Forward with Service Quality (QUIS11), June 11-14, 2009, Wolfsburg, Germany
Editors	S.W. Brown
Publication status	Published - 2009
Event	conference; QUIS 11 - The Service Conference; 2009-06-11; 2009-06-14 - Duration: 11 Jun 2009 → 14 Jun 2009

Conference	conference; QUIS 11 - The Service Conference; 2009-06-11; 2009-06-14
Period	11/06/09 → 14/06/09
Other	QUIS 11 - The Service Conference

Cite this

@inproceedings{103ca9aec414490d981791f54eeecfa2,

title = "Customer stewardship in service teams : a multilevel assessment",

author = "J.J.L. Schepers and {Jong, de}, A. and {Ruyter, de}, J.C.",

year = "2009",

language = "English",

editor = "S.W. Brown",

booktitle = "11th QUIS conference : Moving Forward with Service Quality (QUIS11), June 11-14, 2009, Wolfsburg, Germany",

note = "conference; QUIS 11 - The Service Conference; 2009-06-11; 2009-06-14 ; Conference date: 11-06-2009 Through 14-06-2009",

}

TY - GEN

T1 - Customer stewardship in service teams : a multilevel assessment

AU - Schepers, J.J.L.

AU - Jong, de, A.

AU - Ruyter, de, J.C.

PY - 2009

Y1 - 2009

M3 - Conference contribution

BT - 11th QUIS conference : Moving Forward with Service Quality (QUIS11), June 11-14, 2009, Wolfsburg, Germany

A2 - Brown, S.W.

T2 - conference; QUIS 11 - The Service Conference; 2009-06-11; 2009-06-14

Y2 - 11 June 2009 through 14 June 2009

ER -