Customer service: scope and quality measurement comparisons between objective and subjective performance indicators

K. Koelemeijer, J.G.A.M. Lemmink, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France
Publication statusPublished - 1994

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