Customer service: scope and quality measurement comparisons between objective and subjective performance indicators

K. Koelemeijer, J.G.A.M. Lemmink, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic

Original language	English
Title of host publication	Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France
Volume	2
Publication status	Published - 1994

Cite this

@inproceedings{3c4c20ff0fdd4431ae5880cb7fa714ca,

title = "Customer service: scope and quality measurement comparisons between objective and subjective performance indicators",

author = "K. Koelemeijer and J.G.A.M. Lemmink and M.G.M. Wetzels",

year = "1994",

language = "English",

volume = "2",

booktitle = "Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vall{\'e}e, France",

}

Customer service: scope and quality measurement comparisons between objective and subjective performance indicators. / Koelemeijer, K.; Lemmink, J.G.A.M.; Wetzels, M.G.M.
Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France. Vol. 2 1994.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic