Customer service: scope and quality measurement comparisons between objective and subjective performance indicators

K. Koelemeijer, J.G.A.M. Lemmink, M.G.M. Wetzels

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

Original languageEnglish
Title of host publicationProceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France
Volume2
Publication statusPublished - 1994

Cite this

Koelemeijer, K., Lemmink, J. G. A. M., & Wetzels, M. G. M. (1994). Customer service: scope and quality measurement comparisons between objective and subjective performance indicators. In Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France (Vol. 2)
Koelemeijer, K. ; Lemmink, J.G.A.M. ; Wetzels, M.G.M. / Customer service: scope and quality measurement comparisons between objective and subjective performance indicators. Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France. Vol. 2 1994.
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Koelemeijer, K, Lemmink, JGAM & Wetzels, MGM 1994, Customer service: scope and quality measurement comparisons between objective and subjective performance indicators. in Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France. vol. 2.

Customer service: scope and quality measurement comparisons between objective and subjective performance indicators. / Koelemeijer, K.; Lemmink, J.G.A.M.; Wetzels, M.G.M.

Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France. Vol. 2 1994.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

TY - GEN

T1 - Customer service: scope and quality measurement comparisons between objective and subjective performance indicators

AU - Koelemeijer, K.

AU - Lemmink, J.G.A.M.

AU - Wetzels, M.G.M.

PY - 1994

Y1 - 1994

M3 - Conference contribution

VL - 2

BT - Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France

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Koelemeijer K, Lemmink JGAM, Wetzels MGM. Customer service: scope and quality measurement comparisons between objective and subjective performance indicators. In Proceedings of Workshop on Quality Management in Services IV, 12-13 May 1994, Marne-la-Vallée, France. Vol. 2. 1994