Customer service as a competitive marketing instrument : an industrial supply chain perspective

Research output: ThesisPhd Thesis 1 (Research TU/e / Graduation TU/e)

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Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Industrial Engineering and Innovation Sciences
Supervisors/Advisors
  • van der Hart, H.W.C., Promotor
  • van Laarhoven, P.J.M., Promotor
Award date16 Nov 2000
Place of PublicationEindhoven
Publisher
Print ISBNs90-386-0803-9
DOIs
Publication statusPublished - 2000

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