Customer service as a competitive marketing instrument : an industrial supply chain perspective

Research output: Thesis › Phd Thesis 1 (Research TU/e / Graduation TU/e)

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Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Industrial Engineering and Innovation Sciences
Supervisors/Advisors	van der Hart, H.W.C., Promotor van Laarhoven, P.J.M., Promotor
Award date	16 Nov 2000
Place of Publication	Eindhoven
Publisher	Technische Universiteit Eindhoven
Print ISBNs	90-386-0803-9
DOIs	https://doi.org/10.6100/IR542436
Publication status	Published - 2000

Access to Document

@phdthesis{615b319b9c2f465aaea8d4c25cb5030c,

title = "Customer service as a competitive marketing instrument : an industrial supply chain perspective",

author = "J.P.M. Wouters",

year = "2000",

doi = "10.6100/IR542436",

language = "English",

isbn = "90-386-0803-9",

publisher = "Technische Universiteit Eindhoven",

type = "Phd Thesis 1 (Research TU/e / Graduation TU/e)",

school = "Industrial Engineering and Innovation Sciences",

}