@inproceedings{6a012e36110a4c1c9d4f642675f8d659,
title = "Customer Relationship management for small high technology firms in a business-to-business environment",
author = "S.C. Santema and X. Schelfhout",
year = "2004",
language = "English",
pages = "452--468",
editor = "A.J. Groen",
booktitle = "Proceedings of the 12th annual HTSF (High Tech Small Firms) conference",
note = "conference; The 12th Annual HTSF (High Tech Small Firms) conferenc; 2004-05-24; 2004-05-25 ; Conference date: 24-05-2004 Through 25-05-2004",
}