@inproceedings{33a02e1128114a26b7508c9b55809002,
title = "Customer oriented design of quality management systems (QMS) : learning from industrial manufacturing",
author = "J.J.M. Trienekens and P.H.C.M. Thoma",
year = "1994",
language = "English",
isbn = "1-85312-353-6",
pages = "18--32",
editor = "M. Ross and C.A. Brebbia and G. Staples",
booktitle = "Software quality management II. Vol. 2. Building quality into software",
publisher = "Computational Mechanics Publications",
note = "Second Software Quality Management Conference (SQM '94) ; Conference date: 01-01-1994",
}