Customer involvement in the scaled agile framework: results from a case study in an industrial company

Jos Trienekens, Rob Kusters, Hatta B. Himawan, Jan van Moll

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

LanguageEnglish
Title of host publicationICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2
Place of PublicationSetubal
PublisherSCITEPRESS-Science and Technology Publications, Lda.
Pages104-110
Number of pages7
ISBN (Electronic)978-989-758-298-1
DOIs
StatePublished - 1 Jan 2018
Event20th International Conference on Enterprise Information Systems (ICEIS 2018) - Funchal, Madeira, Portugal
Duration: 21 Mar 201824 Mar 2018
Conference number: 20

Conference

Conference20th International Conference on Enterprise Information Systems (ICEIS 2018)
Abbreviated titleICEIS 2018
CountryPortugal
CityFunchal, Madeira
Period21/03/1824/03/18

Fingerprint

Product development
Software engineering
Industry
Customer involvement
Development projects
Agile software development
Product quality
Cycle time
Software development
System development

Keywords

  • Case study
  • Conceptual model
  • Customer involvement
  • SAFe

Cite this

Trienekens, J., Kusters, R., Himawan, H. B., & van Moll, J. (2018). Customer involvement in the scaled agile framework: results from a case study in an industrial company. In ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2 (pp. 104-110). Setubal: SCITEPRESS-Science and Technology Publications, Lda.. DOI: 10.5220/0006773701040110
Trienekens, Jos ; Kusters, Rob ; Himawan, Hatta B. ; van Moll, Jan. / Customer involvement in the scaled agile framework : results from a case study in an industrial company. ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2. Setubal : SCITEPRESS-Science and Technology Publications, Lda., 2018. pp. 104-110
@inproceedings{f715ec86db4f4ccd8b804f2ca5a7f08b,
title = "Customer involvement in the scaled agile framework: results from a case study in an industrial company",
abstract = "The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.",
keywords = "Case study, Conceptual model, Customer involvement, SAFe",
author = "Jos Trienekens and Rob Kusters and Himawan, {Hatta B.} and {van Moll}, Jan",
year = "2018",
month = "1",
day = "1",
doi = "10.5220/0006773701040110",
language = "English",
pages = "104--110",
booktitle = "ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2",
publisher = "SCITEPRESS-Science and Technology Publications, Lda.",

}

Trienekens, J, Kusters, R, Himawan, HB & van Moll, J 2018, Customer involvement in the scaled agile framework: results from a case study in an industrial company. in ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2. SCITEPRESS-Science and Technology Publications, Lda., Setubal, pp. 104-110, 20th International Conference on Enterprise Information Systems (ICEIS 2018), Funchal, Madeira, Portugal, 21/03/18. DOI: 10.5220/0006773701040110

Customer involvement in the scaled agile framework : results from a case study in an industrial company. / Trienekens, Jos; Kusters, Rob; Himawan, Hatta B.; van Moll, Jan.

ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2. Setubal : SCITEPRESS-Science and Technology Publications, Lda., 2018. p. 104-110.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Customer involvement in the scaled agile framework

T2 - results from a case study in an industrial company

AU - Trienekens,Jos

AU - Kusters,Rob

AU - Himawan,Hatta B.

AU - van Moll,Jan

PY - 2018/1/1

Y1 - 2018/1/1

N2 - The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

AB - The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

KW - Case study

KW - Conceptual model

KW - Customer involvement

KW - SAFe

UR - http://www.scopus.com/inward/record.url?scp=85047770952&partnerID=8YFLogxK

U2 - 10.5220/0006773701040110

DO - 10.5220/0006773701040110

M3 - Conference contribution

SP - 104

EP - 110

BT - ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2

PB - SCITEPRESS-Science and Technology Publications, Lda.

CY - Setubal

ER -

Trienekens J, Kusters R, Himawan HB, van Moll J. Customer involvement in the scaled agile framework: results from a case study in an industrial company. In ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems: volume 2. Setubal: SCITEPRESS-Science and Technology Publications, Lda.2018. p. 104-110. Available from, DOI: 10.5220/0006773701040110