Customer involvement in the scaled agile framework: results from a case study in an industrial company

Jos Trienekens, Rob Kusters, Hatta B. Himawan, Jan van Moll

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)

Abstract

The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

Original languageEnglish
Title of host publicationICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems
EditorsSlimane Hammoudi, Michal Smialek, Olivier Camp, Joaquim Filipe, Joaquim Filipe
Place of PublicationSetubal
PublisherSCITEPRESS-Science and Technology Publications, Lda.
Pages104-110
Number of pages7
Volume2
ISBN (Electronic)978-989-758-298-1
DOIs
Publication statusPublished - 1 Jan 2018
Event20th International Conference on Enterprise Information Systems (ICEIS 2018) - Funchal, Madeira, Portugal
Duration: 21 Mar 201824 Mar 2018
Conference number: 20

Conference

Conference20th International Conference on Enterprise Information Systems (ICEIS 2018)
Abbreviated titleICEIS 2018
CountryPortugal
CityFunchal, Madeira
Period21/03/1824/03/18

Keywords

  • Case study
  • Conceptual model
  • Customer involvement
  • SAFe

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